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Department of Labor and Industry

The Montana Department of Labor and Industry exists to promote and protect the well-being of Montana’s workers, employers, and citizens, and to uphold their rights and responsibilities.

Goals

Agency Goals and Objectives

State Strategic Plan Goal Reference: Optimization of Shared Services & Support, Unified Digital Government (e-Government services), Service First!

Objectives

  • Evaluate opportunities for modernization of dated systems.
    State Strategic Plan Objective Reference: Unified Digital Government (e-Government services), Service First!
  • Evaluate opportunities to create a value-add within existing systems.
    State Strategic Plan Objective Reference: Fiscal Responsibility, Optimization of Shared Services & Support, Unified Digital Government (e-Government services), Service First!
  • Utilize technology to streamline customer communication - aiming for efficient, effective, and timely customer interactions.
    State Strategic Plan Objective Reference: Fiscal Responsibility, Optimization of Shared Services & Support, Cybersecurity Enhancements and Strategy, Unified Digital Government (e-Government services), Service First!
  • Collaborate with strategic partners.
    State Strategic Plan Objective Reference: Optimization of Shared Services & Support, Unified Digital Government (e-Government services), Service First!

State Strategic Plan Goal Reference: Fiscal Responsibility, Optimization of Shared Services & Support, Service First!

Objectives

  • Assemble quality data.
    State Strategic Plan Objective Reference: Optimization of Shared Services & Support, Cybersecurity Enhancements and Strategy
  • Collaborate with strategic partners.
    State Strategic Plan Objective Reference: Optimization of Shared Services & Support

State Strategic Plan Goal Reference: Fiscal Responsibility, Optimization of Shared Services & Support, Service First!

Objectives

  • Provide fast and reliable desktop support services.
    State Strategic Plan Objective Reference: Fiscal Responsibility, Cybersecurity Enhancements and Strategy, Service First!
  • Consider employee efficiency and productivity when considering hardware and software purchases.
    State Strategic Plan Objective Reference: Fiscal Responsibility, Optimization of Shared Services & Support, Service First!
  • Work with Department leadership to determine areas where a technology-based solution could create efficiencies within the business process.
    State Strategic Plan Objective Reference: Fiscal Responsibility, Optimization of Shared Services & Support, Service First!

Information Technology Resources and Capabilities

Number of FTE: 51

The department has a centralized organizational structure for Information Technology (IT) that focuses on improving efficiencies and service, while reducing duplicative costs and improving coordination across the entire department and the state enterprise. Standardize or integrate IT applications, resources, and enterprise solutions.

Projects

Division Unemployment Insurance Division
Project / Program Purpose and Objectives The current platform for processing unemployment insurance benefits is over twenty years old. It runs on an Oracle platform, which soon will no longer be supported. As we saw with the COVID-19 crisis, changes or additions to unemployment insurance laws can require extensive programming changes to the system. The outdated technology behind this system means that making those changes is complicated and time consuming. Because of the age of the system, there is a very limited pool of resources (staff and contractors) who have the skills necessary to make the required adjustments.
State Strategic Plan Goal/Objective Reference Goal1, Obj1, Obj2, Obj3, Obj4, Obj5; Goal 4, Obj1, Obj2, Obj3, Obj4; Goal5, Obj1, Obj2
Estimated Start 10/1/2021 Estimated Delivery 12/31/2023
Estimated Cost 60,000,000 Comment
HB 10 Request Yes Funding Sources Federal Special Revenue: - Comment: unknown State Special Revenue: - Comment: unknown
Annual Costs Upon Completion 750,000 Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Not yet started - proposing as a potential HB 10 project for FY 22 - 23.

Division Agency wide
Project / Program Purpose and Objectives Transition services that are being decommissioned to cloud services offered by Hyland. Continue to maintain, enhance and expand solutions integration with Hyland cloud services.
State Strategic Plan Goal/Objective Reference Goal 1, Obj1, Obj2, Obj3, Obj4; Goal2, Obj1, Obj2, Obj3, Obj4, Obj5; Goal4 Obj1, Obj2, Obj3, Obj4
Estimated Start 6/1/2020 Estimated Delivery 9/30/2020
Estimated Cost 348,391.69 Comment (Saas) $248,585.21 + (OTO) $100,356.48
HB 10 Request No Funding Sources Multi - allocated amongst agency users: 348,392 - Comment:
Annual Costs Upon Completion 150,000 Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Project has not started - no funds expended to date.

Division Workforce Services and Unemployment Services
Project / Program Purpose and Objectives Portal for services offered by DLI Workforce Services and Unemployment Insurance, including job seeker services, training, state job bank and unemployment insurance. We will continue to enhance services as well as bring other services into the Portal.
State Strategic Plan Goal/Objective Reference Goal1 Obj1, Obj2; Goal2 Obj1, Obj2, Obj3, Obj4, Obj5; Goal 4, Obj1, Obj2 and Obj3
Estimated Start 3/16/2020 Estimated Delivery 6/30/2022
Estimated Cost 2,000,000 Comment
HB 10 Request No Funding Sources Federal Special Revenue: 2,000,000 - Comment:
Annual Costs Upon Completion 200,000 Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. This project is essential for Unemployment Services and Work Force Development. Next phases include : Staff assist claims module enhancement. Includes test automation, performance testing, security testing ForgeRock hardening Dashboard stabilization & optimization/enhancement analysis Architecture definition, test case authoring, test automation for MontanaWorks, Profile, Internal client The work outlined above is estimated 15%. Funds Expended to date: $0

Division Employment Relations
Project / Program Purpose and Objectives Utilize Microsoft Dynamics 365 as a platform for building case management into services with customer facing forms\reporting.
State Strategic Plan Goal/Objective Reference Goal1 Obj1, Obj2, Obj3, Obj4; Goal2, Obj1, Obj2, Obj3, Obj4, Obj5; Goal 4, Obj1, Obj2, Obj3, Obj4
Estimated Start 3/1/2019 Estimated Delivery 12/31/2021
Estimated Cost 1,000,000 Comment
HB 10 Request No Funding Sources State Special Revenue: 1,000,000 - Comment:
Annual Costs Upon Completion 200,000 Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Project is in phases of discovery and development. We are about 56% complete for the Customer Service Module. The next modules are Field Service and Portal Total project complete is estimated at 35%. Funds Expended to Date: $330,686

Division Workforce Services
Project / Program Purpose and Objectives Case management for Workforce Services
State Strategic Plan Goal/Objective Reference Goal1 Obj1; Goal 2 Obj1- Obj5; Goal 4, Obj1, Obj2, Obj3, Obj4
Estimated Start 8/1/2019 Estimated Delivery 8/31/2021
Estimated Cost 1,500,000 Comment
HB 10 Request No Funding Sources State Special Revenue: 1,500,000 - Comment:
Annual Costs Upon Completion Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. WSD Case Management in the discovery phase. This project has been placed on hold since the COVID pandemic, project estimate around 25%. Funds Expended to Date: $419,676

Division Business Standards
Project / Program Purpose and Objectives Enhance MPDR functionality to meet the registry's service requests and apply additional required security measures.
State Strategic Plan Goal/Objective Reference Goal1 Obj1; Goal2, Obj1-Obj5; Goal3, Obj1 - Obj5; Goal 4, Obj1, Obj2, Obj4
Estimated Start 7/1/2020 Estimated Delivery 6/30/2021
Estimated Cost 150,000.00 Comment
HB 10 Request No Funding Sources State Special Revenue: - Comment: unknown
Annual Costs Upon Completion 30,000.00 Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Project is currently out for RFP.

Division Unemployment Insurance Division
Project / Program Purpose and Objectives The UI Tax system is a COTS system, configured to support unemployment contributions for Montana. The department pays an annual maintenance fee to the vendor that covers enhancement development and system issues that arise with the softwared; however, the department is currently running on an outdated version of this software, and will need to upgrade to the newest version in order to continue to optimize vendor support.
State Strategic Plan Goal/Objective Reference Goal1 Obj1, Obj4; Goal 2, Obj1, Obj2 Obj3; Goal4 Obj1; Obj2;
Estimated Start 10/1/2021 Estimated Delivery 10/1/2022
Estimated Cost 5,000,000 Comment
HB 10 Request Yes Funding Sources State Special Revenue: - Comment: unknown Federal Special Revenue: - Comment: unknown
Annual Costs Upon Completion 0 Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Not yet started - proposing as a potential HB 10 project for FY 22 - 23.

Summary of Hardware

I have reviewed all of my agency's systems in Assurance CM and certify that it is accurate: Yes

Total Number of Appliances none
Total Number of Physical Servers 6 Job Service local offices; 1 DOLI SUN
Total Number of Virtualized Servers NA
Total Usable Storage Space GB
Device Type Quantity Estimated Replacement Value Comments
desktops 664 597,268.00
laptops 258 365,070.00
Public use desktops 193 173,603.50
Printers 90 225,000.00
mobile devices 117 255,255.00
camera 4 1,200.00

Agency Contact Information

Agency Director / Administrator
Brenda Nordlund
444-9091
bnordlund@mt.gov
PO Box 1728
IT Contact (CIO / IT Manager)
George Parisot
444-4658
gparisot@mt.gov
PO Box 1728
Information Security Manager
Eric Tarr
444-4645
etarr@mt.gov
PO Box 1728