Department of Natural Resources and Conservation

Objectives

• 1. Improve Ticketing System Services to the
  Department:
  Objective 1a: Achieve a more robust and intuitive
  ticketing system with the ability to leverage ticket
  workflows
  Objective 1b: Explore expansion of a ticketing system for
  all of the Directors Office to provide a consistent and
  intuitive tool that customers would utilize when
  requesting services from the Director’s office.
  State Strategic Plan Objective Reference: Goal 4 - Objective One: Modernization
  Utilize new processes and technologies to create an IT environment that enables business, improves services, and facilitates innovation.
• 2. Improve Technology Training Program
  Objective 2a: Develop a program for regular delivery of technology training to department staff.
  Objective 2b: Develop basic IT onboarding training for new employees.
  
  State Strategic Plan Objective Reference: Goal 5 - Objective One: BRM
  Establish guiding principles for employees and promote positive business relationships.
  Objective Two: Communication
  Provide a single location to find information on our products, services, trainings, contacts, etc.; and provide clear and understandable communication to all.
• 3. Enhanced Collaboration and Communication
  Objective 3a: Identify and integrate optimal collaboration tool(s) according to program needs
  Objective 3b: Assist the organization in disseminating public information through effective communication
  platforms
  State Strategic Plan Objective Reference: Goal 5 - Objective One: BRM
  Establish guiding principles for employees and promote positive business relationships.
  Objective Two: Communication
  Provide a single location to find information on our products, services, trainings, contacts, etc.; and provide clear and understandable communication to all.

Objectives

• 1. Facilitate a business analysis for major
  DNRC programs to guide the development
  of IT solutions and optimized workflows
  State Strategic Plan Objective Reference: Goal 5 - Objective One: BRM
  Establish guiding principles for employees and promote positive business relationships.
• 2. Implement a stronger governance framework and associated practices for the department
  State Strategic Plan Objective Reference: Goal 5 - Objective One: BRM
  Establish guiding principles for employees and promote positive business relationships.

Objectives

• 1. Geospatial Data Management
  Objective 1a: Optimize enterprise spatial data
  management standards to accommodate business
  systems integration for informed decision making.
  Objective 1b: Develop data migration paths to populate
  stand-alone or siloed datasets into an enterprise
  storage environment.
  State Strategic Plan Objective Reference: Goal 2 - Objective One: Automate
  Deliver automation in all areas of IT, develop a culture of automation.
  Objective Two: Shared
  Decrease duplication and deliver shared SaaS solutions when possible.
  Objective Three: Standardization
  Simplify architecture and infrastructure, develop
  standardized processes.
  Objective Four: Capability
  Simplify architecture and infrastructure, work with other states to develop standardized processes.
  Objective Five: Agile Thinking
  Deliver solutions and ideas that can quickly respond to deliver business value and outcomes.
• 2. Data Acquisition and Distribution
  Objective 2: Research, identify and select a unified platform for authoritative spatial data access and distribution to agency staff and external end users.
  State Strategic Plan Objective Reference: Goal 4 - Objective One: Modernization
  Utilize new processes and technologies to create an IT environment that enables business, improves services, and facilitates innovation.
• 3. Emerging Spatial Data Technologies
  Objective 3a: Working with the Director’s Office and agency program staff, develop the policy for UAV operations and data management.
  Objective 3b: Develop standard data acquisition workflows to integrate UAV data into program business operations.
  Objective 3c: Optimize mobile data collection platforms for accessibility and integration into current or future program workflows.
  State Strategic Plan Objective Reference: Goal 2 - Objective Five: Agile Thinking
  Deliver solutions and ideas that can quickly respond to deliver business value and outcomes.

Objectives

• 1. Review and improve the departmental disaster recovery posture in architecture, plans, and procedures
  State Strategic Plan Objective Reference: Goal 3 - Objective Five: Recover from cybersecurity events in a timely manner.
• 2. Review and improve internal security architecture, plans, and procedures
  State Strategic Plan Objective Reference: Goal 3 - Objective One: Identify the people, processes, and technology that support the State’s critical business processes.
  Objective Two: Protect citizen’s data and the State’s IT assets, limiting the scope and impact of potential cybersecurity events.
• 3. Provide targeted information to agency personnel to educate them on security best practices.
  State Strategic Plan Objective Reference: Goal 3 - Objective Three: Detect cybersecurity events in a timely manner
  Goal 5 - Objective Four: Retain, Recruit, and Train
  Engage human resources on hiring and retention strategies, while providing valuable training to new and current employees.

Objectives

• 1. Mobilization Technologies
  Objective 1a. Pilot, train staff, and deploy virtual
  desktop infrastructure to improve service efficiency,
  security, and reduce computing costs
  Objective 1b. Increase mobile platform standards and
  utility across the organization
  Objective 1c. Continually work to provide sufficient
  network bandwidth for all program operations
  State Strategic Plan Objective Reference: Goal 4– Unified Digital Government
  (Enterprise Smart)
  Objective One: Modernization
  Utilize new processes and technologies to create an IT environment that enables business, improves services, and facilitates innovation.
• 2. Continuous Deployment
  Objective 2a. Identify and select a continuous automation platform; obtain needed staff training to implement
  identified solution
  Objective 2b. Publish key applications in the continuous deployment environment
  State Strategic Plan Objective Reference: Goal 4– Unified Digital Government
  (Enterprise Smart)
  Objective One: Modernization
  Utilize new processes and technologies to create an IT environment that enables business, improves services, and facilitates innovation.
• 3. Employ Digital Records Management
  Objective 3a. Optimize the enterprise content management solution for DNRC programs
  Objective 3b. Facilitate program migration to leverage digital records management
  State Strategic Plan Objective Reference: Goal 1 - Objective One: Cost-Effective
  Improve efficiencies, optimize costs, and maintain a balanced budget.
  Objective Two: Transparency
  Provide accurate IT investment data and transparent budgeting objectives to agencies, governor's office, legislators, and any other users of IT investment
  data.
  Goal 4– Unified Digital Government
  (Enterprise Smart)
  Provide consolidated access to government information and services anywhere, anytime, on any device;
  Objective One: Modernization
  Utilize new processes and technologies to create an IT environment that enables business, improves services, and facilitates innovation.
• 4. Leverage Software as a Service (SaaS) and cloud-based solutions where optimal
  Objective 4a. Reduce need for OIT staff to manage platforms, instead investing staff resources into the integration of technology and program business solutions
  Objective 4b. Improve security posture through secure cloud environments and continuous deployment structures.
  State Strategic Plan Objective Reference: Goal 2 - Objective Two: Shared:
  Decrease duplication and deliver shared SaaS solutions when possible.
  Goal 4 - Objective One: Modernization:
  Utilize new processes and technologies to create an IT environment that enables business, improves services, and facilitates innovation.
  Goal 3 - Objective Two: Protect:
  Protect citizen’s data and the State’s IT assets, limiting the scope and impact of potential cybersecurity events.
• 5. IT Resource asset tracking and management
  Objective 5a: Implement an effective IT asset tracking solution to streamline delivery, service, and replacement of IT solutions
  State Strategic Plan Objective Reference: Goal 2 - Objective One: Automate
  Deliver automation in all areas of IT, develop a culture of automation;
  Objective Three: Standardization:
  Simplify architecture and infrastructure;
  Objective Four: Capability:
  Simplify architecture and infrastructure,

Number of FTE: 23

Enable the department to fulfill its mission through technology services to citizens.