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Department of Public Health and Human Services

The Department of Public Health and Human Services’ (DPHHS) mission is to improve and protect the health, well-being, and self-reliance of all Montanans. To fulfill that mission, the department has made significant investments in information technology (IT). Our IT systems and the data they manage are critical for the department programs that provide services for families, children, seniors, veterans, and the disabled. Responsibility for these IT systems lies within the Technology Services Division (TSD), which oversees IT system development, maintenance, procurement, and operations. The mission of TSD is to provide effective and efficient IT services to the Department. We help the Department use IT to transform traditional program delivery into citizen centric services. TSD strives to manage the various Department systems as an overall integrated portfolio to meet the needs of internal and external customers. This type of system life-cycle management is key in keeping up with fundamental technology changes such as cloud-based systems, web services, and enterprise service orientated architecture. The mission of TSD is to provide effective and efficient IT services to the Department. We help the Department use IT to transform traditional program delivery into citizen centric services. TSD strives to manage the various Department systems as an overall integrated portfolio to meet the needs of internal and external customers. This type of system life-cycle management is key in keeping up with fundamental technology changes such as cloud-based systems, web services, and enterprise service orientated architecture.

Goals

Agency Goals and Objectives

State Strategic Plan Goal Reference: Goal 1: Fiscal Responsibility
Goal 2: Optimization of Shared Services
Goal 4: Unified Digital Government

Objectives

  • Integrate data systems and modernize capacity for data analytics through enterprise data solutions and software.
    State Strategic Plan Objective Reference: Goal 2: Optimization of Shared Services
    2.2 Shared
    2.3 Standardization

    Goal 4: Unified Digital Government
    4.1 Modernization
    4.4 G2G
  • Design a modern, scalable, flexible, and shared enterprise service platform.
    State Strategic Plan Objective Reference: Goal 1: Fiscal Responsibility
    1.1 Cost Effective

    Goal 2: Optimization of Shared Services
    2.2 Shared
    2.3 Standardization

    Goal 4: Unified Digital Government
    4.1 Modernization
  • Collaborate with key stakeholders to deliver interoperable IT solutions and tools across branches, divisions, and programs.
    State Strategic Plan Objective Reference: Goal 2: Optimization of Shared Services
    2.1 Automate
    2.2 Shared

    Goal 4: Unified Digital Government
    4.1 Modernization
    4.4 G2G
  • Increase internal controls through enterprise content management solution.
    State Strategic Plan Objective Reference: Goal 2: Optimization of Shared Services
    2.2 Shared

    Goal 4: Unified Digital Government
    4.1 Modernization
    4.4 G2G
  • Promote an innovative culture through shared services and modernization.
    State Strategic Plan Objective Reference: Goal 2: Optimization of Shared Services
    2.2 Shared
    2.3 Standardization

    Goal 4: Unified Digital Government
    4.1 Modernization
    4.4 G2G

State Strategic Plan Goal Reference: Goal 2: Optimization of Shared Services
Goal 3: Cybersecurity Enhancements and Strategy
Goal 4: Unified Digital Government
Goal 5: Service First

Objectives

  • Implement a strong, core information technology governance framework.
    State Strategic Plan Objective Reference: Goal 4: Unified Digital Government
    4.1 Modernization
  • Develop enterprise systems with common client identifiers.
    State Strategic Plan Objective Reference: Goal 4: Unified Digital Government
    4.1 Modernization
    4.4 G2G

State Strategic Plan Goal Reference: Goal 1: Fiscal Responsibility
Goal 2: Optimization of Shared Services and Support
Goal 4: Unified Digital Government
Goal 5: Service First

Objectives

  • Strengthen governance to facilitate decision making that improves operational efficiency, collaboration and transparency.
    State Strategic Plan Objective Reference: Goal 1: Fiscal Responsibility
    1.1 Cost Effective
    1.2 Transparency
    1.3 Collaboration

    Goal 4: Unified Digital Government
    4.4 G2G

    Goal 5: Service First
    5.2 Communication
    5.4 Retain, Recruit, and Train
  • Increase use of effective IT investment planning, evaluation, and management principles across the department.
    State Strategic Plan Objective Reference: Goal 1: Fiscal Responsibility
    1.1 Cost-Effective
    1.2 Transparency
    1.3 Collaboration

    Goal 2: Optimization of Shared Services and Support:
    2.1 Automate
    2.2 Shared
    2.3 Standardize
  • Invest, cultivate and retain a high-impact workforce.
    State Strategic Plan Objective Reference: Goal 5: Service First
    5.1 BRM
    5.2 Communication
    5.4 Retain, Recruit, and Train
  • Optimize information technology investments to improve process efficiency and enable innovation.
    State Strategic Plan Objective Reference: Goal 1: Fiscal Responsibility
    1.1 Cost Effective
    1.2 Transparency
    1.5 Statewide Investment Management

    Goal 2: Optimization of Shared Services and Support
    2.1 Automate
    2.2 Shared
    2.3 Standardize
  • Standardize IT business solutions and tools across the department resulting in shared, smart, and efficient business practices and use of departmental resources and human capital.
    State Strategic Plan Objective Reference: Goal 1 Financial Responsibility
    1.1 Cost Effective
    1.2 Transparency
    1.3 Collaboration

    Goal 2 Optimization of Shared Services and Support
    2.2 Shared
    2.3 Standardize

    Goal 5 Service First
    5.1 BRM
    5.2 Communication
    5.4 Retain, Recruit, and Train

Information Technology Resources and Capabilities

Number of FTE: 23.5

The Information Systems Bureau is responsible for internal application development, maintenance and operations, database administration, and system administration for the Department's web and database servers.

Number of FTE: 27

The Network and Communications Bureau is responsible for desktop LAN administration, the technology services center (help desk), security operations and Microsoft server systems.

Number of FTE: 4

The Compliance and Security Office is responsbile for security policy and compliance, IT security and IT systems audits.

Number of FTE: 8

The mission of PMB is to deliver project support to the Organization (TSD) and its Customers by providing facilitation of project management processes and methodologies in a manner that is efficient, consistent, and standardized; provide mentoring and coaching to raise the project management maturity level of the organization and identify opportunities to leverage and implement Enterprise Services in an efficient manner and support the Department’s Enterprise Vision at a project team level.

Number of FTE: 7

The Office of Analysis, Process, Projects, and Learning’s mission is to support the Department to ensure processes are efficient, innovative and transparent by providing strategic business services to strengthen coordination and collaboration across DPHHS branches, divisions and programs. The Office of APPL provides business analysis, project management, technical writing, graphic design, and information technology training services to support our mission.

Projects

Division Technology Services Division
Project / Program Purpose and Objectives The Department of Public Health and Human Services (DPHHS) has initiated the Montana Program for Automating and Transforming Healthcare (MPATH) to procure software and services to replace the State’s aging legacy Medicaid Management Information System (MMIS). DPHHS will acquire discrete modules that align with the Final Rule for Mechanized Claims Processing and Information Retrieval Systems as described in 42 CFR 433.111, and successfully meet the goals and business needs identified by DPHHS during the modularity planning process. The MPATH modularity blueprint includes the following modules: Systems Integration Services, Provider Services, Data Analytics Services, Financial Support Services, Claims Processing and Management Services, Care Management Services, Customer Care Services, and Pharmacy Support Services. DPHHS will be developing and releasing RFP's related to these modules over the next two years.
State Strategic Plan Goal/Objective Reference Goal #2: Optimization of shared services and support/Objectives: 2.1-2.5; Goal #4 Unified Digital Government 4.1-4.4
Estimated Start 1/2/2017 Estimated Delivery 9/30/2022
Estimated Cost 103,837,339 Comment
HB 10 Request Yes Funding Sources HB10: 72,740,000 - Comment: HB2: 31,097,339 - Comment:
Annual Costs Upon Completion 29,136,914 Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. 30%

Division Technology Services Division
Project / Program Purpose and Objectives Migrate from the on-premise hosted solution to the cloud based solution for Perceptive Content. Migrate all existing ECM services to Perceptive Content.
State Strategic Plan Goal/Objective Reference Goal #1-Fiscal Responsibility/Objectives: 1.1, 1.4, 1.5 Goal #4/Objectives: Unified Digital Government 4.1-4.3
Estimated Start 6/1/2020 Estimated Delivery 10/1/2020
Estimated Cost 164,871 Comment
HB 10 Request No Funding Sources HB2 – SITSD Restricted Appropriation: 164,871 - Comment:
Annual Costs Upon Completion 408,390 Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. 0%

Division Child and Family Services Division
Project / Program Purpose and Objectives In accordance with 45 CFR 95.610, this project is the State’s Comprehensive Child Welfare Information System (CCWIS). This includes the planning, and delivery of future phases of the Child Welfare replacement system utilizing enterprise solutions when able and integrating with the overall enterprise architecture. The Department successfully completed phase 1 of the MFSIS. Phase 1, the Assessment, Intake, and Investigations Module, has been certified and in maintenance and operations status since December 2019.
State Strategic Plan Goal/Objective Reference Goal #2 Optimization of shared services and support/Objectives: 2.2, 2.4, 2.5; Goal #4 Unified Digital Government 4.1, 4.3, 4.4.; Goal #5 Service First/Objectives 5.2, 5.4, 5.5
Estimated Start 7/1/2019 Estimated Delivery 6/30/2024
Estimated Cost 10,000,000 Comment
HB 10 Request Yes Funding Sources HB10: 5,445,238 - Comment: TBD: 4,554,762 - Comment:
Annual Costs Upon Completion Comment TBD
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Not started.

Division Technology Services Division
Project / Program Purpose and Objectives New features to streamline and automate workflow, increase the detection, prevention and monitoring of fraud waste and abuse, and increase the data sharing capabilities.
State Strategic Plan Goal/Objective Reference Goal #1 Fiscal Responsibility/Objectives 1.1-1.4; Goal #3 Cybersecurity Enhancements and Strategy/Objectives 3.1-3.5
Estimated Start 4/1/2020 Estimated Delivery 9/30/2022
Estimated Cost 3,049,242 Comment
HB 10 Request Yes Funding Sources HB10 : 2,804,292 - Comment: TBD: 244,950 - Comment:
Annual Costs Upon Completion Comment TBD
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. 10%

Division Technology Services Division
Project / Program Purpose and Objectives Implementation of an agency wide configurable business management solution that provides ability to migrate legacy technologies into this configurable off the shelf product.
State Strategic Plan Goal/Objective Reference Goal #4 Unified Digital Government/Objective 4.1, Goal #2 Optimization of shared services and support/Objectives 2.1-2.5
Estimated Start Estimated Delivery
Estimated Cost 2,000,000 Comment
HB 10 Request No Funding Sources TBD: 2,000,000 - Comment:
Annual Costs Upon Completion 350,000 Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. 20%

Division Technology Services Division
Project / Program Purpose and Objectives Using process automation tools such as Perceptive, ServiceNow, Sharepoint online, among other automation and digitization tools the department will be automating and digitizing key business processes. The objective will be improved efficiencies, reduction of paper and increased documentation of key business processes. This project will also evaluate the department’s website for improved communication and digital government solutions.
State Strategic Plan Goal/Objective Reference Goal #1 Fiscal Responsibility/Objectives 1.1, 1.3; Goal #2/Objectives 2.1-2.5; Goal #4 Unified Digital Government/Objectives 4.1-4.4; Goal #5 Service First/Objectives 5.1-5.5
Estimated Start Estimated Delivery
Estimated Cost Comment TBD
HB 10 Request No Funding Sources : - Comment:
Annual Costs Upon Completion Comment TBD
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Project has been on hold due to COVID-19 emergency.

Division Technology Services Division
Project / Program Purpose and Objectives Development and implementation of an enterprise data management plan that will enable to the department to continue to increase capacity of data analytics and reporting using of the enterprise data warehouse and other enterprise architecture components and tools. The project will include adding additional data sources exchanges with the data warehouse from the department and external data sources such as the statewide HIE.
State Strategic Plan Goal/Objective Reference Goal #2 Optimization of shared services and support/Objecitves 2.1-2.5; Goal #3 Cybersecurity Enhancements and Strategy/Objectives 3.1-3.5
Estimated Start Estimated Delivery
Estimated Cost Comment Unknown as it will depend on the number of data sources identified and the complexity of the data exchanges.
HB 10 Request No Funding Sources : - Comment:
Annual Costs Upon Completion Comment TBD
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended.

Division Technology Services Division
Project / Program Purpose and Objectives Migrate from a legacy mainframe to a mid-tier technology.
State Strategic Plan Goal/Objective Reference Goal #1 Fiscal Responsibility/ Objectives 1.1-1.5; Goal #4 Unified Digital Government/Objective 4.1
Estimated Start 3/1/2020 Estimated Delivery 6/30/2021
Estimated Cost 5,445,238 Comment
HB 10 Request Yes Funding Sources HB10: 5,445,238 - Comment:
Annual Costs Upon Completion 544,003 Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. 15%

Division Technology Services Division
Project / Program Purpose and Objectives This project is for the modernization of CCUBS Oracle forms and reporting to allow for increased flexibility and data sharing capabilities.
State Strategic Plan Goal/Objective Reference Goal #4 Unified Digital Government/Objective 4.1
Estimated Start 1/1/2020 Estimated Delivery 7/1/2022
Estimated Cost 4,000,000 Comment
HB 10 Request No Funding Sources HB2: 4,000,000 - Comment:
Annual Costs Upon Completion Comment TBD
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. 15%

Division Technology Services Division
Project / Program Purpose and Objectives Evaluating and updating legacy technology and applications to ensure continuity of critical services and operations. The department manages and maintains the operations of over 100 applications. Many of these applications are difficult to modify in a way that can keep up with the demands of the business. This project will evaluate business critical applications used for things such as fiscal operations, electronic medical record processing, and various case management processes to identify and implement the best technology solution with a continued focus on eliminating duplication by leveraging existing applications or configurable off-the-shelf products and ensuring information and data security.
State Strategic Plan Goal/Objective Reference Goal #1: Fiscal Responsibility/Objectives 1.1-1.5; Goal #2 Optimization of shared services and support/Objectives 2.1-2.5; Goal #4 Unified Digital Government 4.1
Estimated Start 7/1/2020 Estimated Delivery 12/31/2022
Estimated Cost Comment TBD
HB 10 Request No Funding Sources : - Comment:
Annual Costs Upon Completion Comment TBD
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. 0%

Summary of Hardware

I have reviewed all of my agency's systems in Assurance CM and certify that it is accurate: Yes

Total Number of Appliances
Total Number of Physical Servers 6
Total Number of Virtualized Servers 2
Total Usable Storage Space GB
Device Type Quantity Estimated Replacement Value Comments
Desktops 1800 1,080,000
Laptops 1200 1,440,000
Surface Tablets 40 32,000
State Phones 600 300,000
Printers 300 1,500

Agency Contact Information

Agency Director / Administrator
Sheila Hogan
444-5623
SheilaHogan@mt.gov
111 N. Sanders St. Helena, MT 59601
IT Contact (CIO / IT Manager)
David Crowson
444-9407
DCrowson@mt.gov
111 N. Sanders St. Helena, MT 59601
Information Security Manager
Jackie Thiel
444-6983
JThiel@mt.gov
1100 N. Last Chance Gulch, Helena, MT 59601