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Department of Administration

Serving state government by providing effective, efficient, and customer driven solutions to Benefit Montanans.

Goals

Agency Goals and Objectives

State Strategic Plan Goal Reference: Goal 1

Objectives

  • Enhance current college relations program and implement a more expansive internship program in support of IT staffing needs.
    State Strategic Plan Objective Reference: 1
  • Modernize how and where work is performed by leveraging new telework policies and updated workspaces
    State Strategic Plan Objective Reference: 1
  • Leverage the knowledge and expertise of all employees through effective collaboration and training opportunities.
    State Strategic Plan Objective Reference: 1

State Strategic Plan Goal Reference: Goal 2

Objectives

  • Implement tools to provide ease of access to key information used by our customers in support of the delivery of citizen services.
    State Strategic Plan Objective Reference: 2
  • Drive the digitization of workflows and forms to improve workplace efficiency and enhanced customer service.
    State Strategic Plan Objective Reference: 2

State Strategic Plan Goal Reference: Goal 3

Objectives

  • Implement new RMTD functions as microservices to allow maximum flexibility and function reuse. Follow best practices by delivering those applications in containers to minimize server resources.


    State Strategic Plan Objective Reference: 3
  • Site with a single point of entry for citizens to access services and information
    State Strategic Plan Objective Reference: 3

State Strategic Plan Goal Reference: Goal 4

Objectives

  • Enhance employee productivity through continued adoption of effective enterprise-wide systems and standardized work processes.
    State Strategic Plan Objective Reference: 4

State Strategic Plan Goal Reference: Goal 5

Objectives

  • Ensure effective security protocols, procedures, and systems are in place for all DOA systems.
    State Strategic Plan Objective Reference: 5

Information Technology Resources and Capabilities

Number of FTE: 18

Number of FTE: 21

Number of FTE: 3

Number of FTE: 1

Number of FTE: 29

Number of FTE: 1

This position is responsible for overseeing all technical aspects of the State Information Technology Services Division.

Number of FTE: 1

The mission of the Chief Information Security Officer is to protect the confidentiality, integrity, and availability of citizens’ data and the State's information assets. The CISO manages and matures the State’s information security and data privacy programs, aligns enterprise security strategies with agency business objectives, and promotes cybersecurity awareness and best practices throughout the State. Major Functions: Advisory Services, Business Engagement, External Outreach, Federal & State Partnerships, Program Management, Public & Private
partnerships, Relationship Management, Security Governance, and Strategic Planning.

Number of FTE: 7

Number of FTE: 12

Number of FTE: 46

The mission of the Application Technology Services Bureau in SITSD is to provide superior development for websites, applications, databases and host all these services and supply enterprise content management to support the missions of our customers and our division. Major Functions: Application Development, Application Hosting, Website Development, Database Development, Database Hosting, Enterprise Content Management.

Number of FTE: 26

The mission of the Network Technology Services Bureau is to provide reliable, state-of-the-art, cost-effective, telecommunication systems and services supporting all branches of state government, political subdivisions and
qualifying non-profits. Major Functions: Voice, Video, Data, Security Solutions.

Number of FTE: 37

Projects

Division RMTD
Project / Program Purpose and Objectives RMTD Application
State Strategic Plan Goal/Objective Reference
Estimated Start 5/31/2022 Estimated Delivery 6/30/2023
Estimated Cost 264,000 Comment Ongoing. Continuous investments to ensure state of the art technology.
HB 10 Request Funding Sources Self Funded : 264000 - Comment: Amount is estimated based on available resources, need, and potential enhancements.
Annual Costs Upon Completion Comment Unknown at this time
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. 30% complete

Division RMTD
Project / Program Purpose and Objectives RMTD CRIMS application
State Strategic Plan Goal/Objective Reference
Estimated Start 5/31/2022 Estimated Delivery 6/30/2023
Estimated Cost 125000 Comment Estimated based on enhancements or vulnerability mitigation
HB 10 Request Funding Sources self funded: - Comment:
Annual Costs Upon Completion Comment unknown at this time
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. 75%

Division RMTD
Project / Program Purpose and Objectives RMTD Training application
State Strategic Plan Goal/Objective Reference
Estimated Start 5/31/2022 Estimated Delivery 6/30/2023
Estimated Cost 125000 Comment Estimated cost based on need of future enhancements
HB 10 Request Funding Sources Self Funded: - Comment: Unknown at this time
Annual Costs Upon Completion Comment Unknown at this time
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. 90%

Division RMTD
Project / Program Purpose and Objectives RMTD Claims/carisma application
State Strategic Plan Goal/Objective Reference
Estimated Start 5/31/2022 Estimated Delivery 6/30/2023
Estimated Cost 264000 Comment Estimated costs based on priority, availability, and urgency of bugs, vulnerabilities, or enhancements.
HB 10 Request Funding Sources Self Funded: 264000 - Comment: Estimated
Annual Costs Upon Completion Comment Unknown at this time
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. 30%

Division SFSD
Project / Program Purpose and Objectives The Local Government Services Bureau (LGSB) administers the Montana Single Audit Act and manages financial reports, audits, contracts, and correspondence from local government entities and auditors using Microsoft Dynamics Application and portal. The contract providing support for this system expires in FY24 and cannot be renewed. LGSB is investigating options to implement a new system to manage their business operations and communications with stakeholders. LGSB will explore options for a new Customer Relationship Management (CRM) system like ServiceNow, Salesforce, SAP, Infor, etc., to replace the current MS Dynamics system and to improve the customer experience.
State Strategic Plan Goal/Objective Reference
Estimated Start 1/1/2022 Estimated Delivery 7/1/2023
Estimated Cost 400000 Comment Approximately $300-400k. The system will be operational by 7/1/23 with continued enhancements to functionality through FY25.
HB 10 Request Funding Sources : - Comment: TBD
Annual Costs Upon Completion Comment TBD
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Project has not started. No funds have been expended to date.

Summary of Hardware

I have reviewed all of my agency's systems in Assurance CM and certify that it is accurate: No

Total Number of Appliances
Total Number of Physical Servers 260
Total Number of Virtualized Servers 1,178
Total Usable Storage Space 331 TB
Device Type Quantity Estimated Replacement Value Comments
Desktops 200 240,000
Laptops 459 642,600
Mobile 100 33,000
Cameras 30 7,770

Agency Contact Information

Agency Director / Administrator
Misty Ann Giles
4064443506
mistyann.giles@mt.gov
Mitchell Building, 125 N Roberts St. PO Box 200101, Helena, MT 59620-0101
IT Contact (CIO / IT Manager)
Kevin Gilbertson
4064442700
kevin.gilbertson@mt.gov
125 N. Roberts, Room 229
Information Security Manager
Andy Hanks
4064449127
andrew.hanks@mt.gov
125 N Roberts St, Helena Mt 59601