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Department of Commerce

The mission for the Department of Commerce Information Technology Team is to partner with the agency divisions to advance their objectives through technical solutions.

Goals

Agency Goals and Objectives

State Strategic Plan Goal Reference: Goal 2. Strategic IT investment empowering delivery of citizen services.

Objectives

  • Collaborate with divisions to determine features needed and shared between divisions.
    State Strategic Plan Objective Reference: 2.1.1 Create Grant Program to Capitalize on Federal IT Grants
  • Incrementally release grant management features to allow continued refinement in the system.
    State Strategic Plan Objective Reference: 2.1.1 Create Grant Program to Capitalize on Federal IT Grants
  • Partner with other agencies to maximize the return on this investment
    State Strategic Plan Objective Reference: 2.1.1 Create Grant Program to Capitalize on Federal IT Grants
  • Provide a more efficient way for our constituents to find grants that align with their needs.
    State Strategic Plan Objective Reference: 2.1.1 Create Grant Program to Capitalize on Federal IT Grants

State Strategic Plan Goal Reference: Goal 3. Citizen one-stop shop anywhere, anytime, any device

Objectives

  • Assist business in creation of low code / no code solutions
    State Strategic Plan Objective Reference: 3.2.2. Enable business users to develop digital workflow through low code/no code solutions to allow for more timely delivery of services.
  • Implement a request and scheduling process for enhancements to digital first solutions.
    State Strategic Plan Objective Reference: 3.1.1 Identify all citizen services that need to be digitized, including digitizing forms and other materials citizens may currently have to submit by mail or fax.
  • Evaluate line of business solutions for opportunities for improved citizen interactions and implement changes, as appropriate.
    State Strategic Plan Objective Reference: 3.1.1 Identify all citizen services that need to be digitized, including digitizing forms and other materials citizens may currently have to submit by mail or fax.
  • Reduce redundancy in systems that provide similar functions
    State Strategic Plan Objective Reference: 3.1.1 Identify all citizen services that need to be digitized, including digitizing forms and other materials citizens may currently have to submit by mail or fax.

State Strategic Plan Goal Reference: Goal 3. Citizen one-stop shop anywhere, anytime, any
device

Objectives

  • Continue adding to data footprint in Snowflake
    State Strategic Plan Objective Reference: 3.2.3 Create and implement a state digital identity standard including Master Data Management to allow a
    minimum shared citizen record to help provide personalized service
  • Collaborate and share data with other agencies
    State Strategic Plan Objective Reference: 3.2.3 Create and implement a state digital identity standard including Master Data Management to allow a
    minimum shared citizen record to help provide personalized service

Information Technology Resources and Capabilities

Number of FTE: 4

This team is focused on web and data development. Two members manage the visitmt.com website and business listings. Two other members support the Research Information System bureau in data warehouse management and GIS development.

Number of FTE: 4

This team supports and maintains systems within the agency. In addition to desktop support, the team fulfills system administration duties for systems, such as our multi-family housing application and Section 8 management applications.

Number of FTE: 3

This team includes the CIO, who is responsible for leadership and technology strategy. It also includes a System Administrator and System Analyst who ensure the IT infrastructure and applications are functioning within the requirements of the applicable policies, procedures, and guidelines.

Projects

Division All
Project / Program Purpose and Objectives There are several different grant management solutions within Commerce and across the state agencies. This creates silos of grant information for constituents to navigate when attempting to find assistance. Other projects have attempted to utilize a shared platform, but the features / price haven't met everyone's needs. With this project, we are taking advantage of the existing ServiceNow platform and building a grant management solution on top of it that will enable consistency in grant management and an opportunity for a portal for constituents to find grants.
State Strategic Plan Goal/Objective Reference Goal 2. Strategic IT investment empowering delivery of citizen services Objective 1.1: Create Grant Program to Capitalize on Federal IT Grants
Estimated Start 4/25/2022 Estimated Delivery 6/30/2023
Estimated Cost 800000 Comment This project is being done in 4 phases with each phase estimated at $200,000. Each phase will deliver functionality that is independent but yet extends the prior phase. This makes it possible to pause or stop after any of the phases. The first phase targets intake forms; second is grant reviews; third is grant monitoring and disbursements; and the final phase is close out, finalize reporting, and education.
HB 10 Request No Funding Sources Varied / To be determined: 800000 - Comment: The phases for this project are structured to be independent project contracts with the vendor. As the project progresses, it is expected that other agencies will be joining Commerce in building the solution and will contribute to this cost. Phase 2 of the project is expected to include four agencies.
Annual Costs Upon Completion 10000 Comment There is no ongoing licensing costs after this project is completed, as it is built on the ServiceNow platform, which is already a fixed price enterprise solution. The ongoing annual costs are an estimate based on potential maintenance from the vendor developer. Once completed, this solution will allow Commerce to retire four applications that have an approximate licensing fee of $90,000 per year.
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. A proof of concept was completed on the Montana instance of ServiceNow. A Statement of Work and funding for phase 1 is secure with three Commerce divisions equally sharing the cost for the first phase. The second Statement of Work is being started with cost sharing across several agencies. At this time, three agencies have committed to participating in the project.

Summary of Hardware

I have reviewed all of my agency's systems in Assurance CM and certify that it is accurate: Yes

Total Number of Appliances
Total Number of Physical Servers
Total Number of Virtualized Servers
Total Usable Storage Space GB
Device Type Quantity Estimated Replacement Value Comments
Laptops 163 342,300
Workstations 158 237,000
Mobile Devices 31 31,000
Printers 3 30,000

Agency Contact Information

Agency Director / Administrator
Scott Osterman
841-2745
scott.osterman@mt.gov
PO Box 200501, Helena, MT 59620-0501
IT Contact (CIO / IT Manager)
Angie Miller
841-2705
angie.miller2@mt.gov
PO Box 200501, Helena, MT 59620-0501
Information Security Manager
Terry Meagher
841-2722
tmeagher@mt.gov
PO Box 200501, Helena, MT 59620-0501