Department of Public Health and Human Services
The Department of Public Health and Human Services (DPHHS) mission is to improve and protect the health, well-being, and self-reliance of all Montanans. To fulfill that mission, the Department makes significant investments in information technology (IT) to ensure the deployment of reliable, secure, and high-quality data and technologies.
The delivery of cost-effective, secure, innovative, and timely IT solutions and services address the breadth of pressing human services and health care challenges across Montana. Our enterprise IT systems, and the data they manage, are critical components for programs that provide essential health and human services for those least able to help themselves. Responsibility for these systems lies within the Technology Services Division (TSD) which oversees system development, maintenance, procurement, and operations.
The mission of TSD is to provide transparent, accessible, and responsive IT services to the Department. We help each division identify, deliver, and leverage technologies to transform traditional program delivery into citizen-centric services. TSD strives to manage the Department’s systems as an integrated systems/solution portfolio to increase agility, streamline operations, and capitalize on enterprise cloud-based systems and service-orientated architecture.
Goals
Agency Goals and Objectives
State Strategic Plan Goal Reference: Goal 2: Strategic IT investment empowering delivery of citizen services.
Goal 4: All enterprise products and services are widely leveraged to provide maximum benefits
Goal 4: All enterprise products and services are widely leveraged to provide maximum benefits
Objectives
-
Capitalize on proven and operational solutions within the DPPHS software portfolio.
State Strategic Plan Objective Reference: Goal 2, Goal 4 -
Promote enterprise technology software, service, and digital platforms.
State Strategic Plan Objective Reference: Goal 2, Goal 4 -
Modernize legacy applications, infrastructure, and processes.
State Strategic Plan Objective Reference: Goal 2, Goal 4
State Strategic Plan Goal Reference: Goal 2: Strategic IT investment empowering delivery of citizen services.
Goal 3: Citizen one-stop shop anywhere, anytime, any device.
Goal 3: Citizen one-stop shop anywhere, anytime, any device.
Objectives
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Create and execute against the DPHHS digital transformation roadmap.
State Strategic Plan Objective Reference: Goal 2, Goal 3 -
Leverage hybrid IT solutions to achieve automation, scalability, and rapid deployment.
State Strategic Plan Objective Reference: Goal 2, Goal 3 -
Evaluate, procure, and deploy modern technologies to enable self-service and improve the customer journey.
State Strategic Plan Objective Reference: Goal 2, Goal 3 -
Integrate customer-driven and digital-first approaches into our IT models, processes, and operations.
State Strategic Plan Objective Reference: Goal 2, Goal 3
State Strategic Plan Goal Reference: Goal 1: An innovative workforce dedicated to reshaping the way IT Services are delivered
Goal 2: Strategic IT investment empowering delivery of citizen services
Goal 2: Strategic IT investment empowering delivery of citizen services
Objectives
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Identify new ways of working to improve outcomes and employee morale.
State Strategic Plan Objective Reference: Goal 1, Goal 2 -
Promote the targeted application of value-added skills and capabilities across the TSD IT Portfolio.
State Strategic Plan Objective Reference: Goal 1, Goal 2 -
Accelerate skills building and professional development opportunities.
State Strategic Plan Objective Reference: Goal 1, Goal 2 -
Motivate and empower TSD team members to generate new ideas, innovate, and problem solve.
State Strategic Plan Objective Reference: Goal 1, Goal 2
State Strategic Plan Goal Reference: Goal 2: Strategic IT investment empowering delivery of citizen services
Goal 4: The State’s information assets and citizens’ data are protected
Goal 4: The State’s information assets and citizens’ data are protected
Objectives
-
Increase data analytics (people) resources, capabilities, and partnerships.
State Strategic Plan Objective Reference: Goal 2, Goal 4 -
Improve the management and governance of data across the Agency.
State Strategic Plan Objective Reference: Goal 2, Goal 4 -
Promote interoperable exchange of data across the Agency.
State Strategic Plan Objective Reference: Goal 2, Goal 4 -
Expand divisional engagement through improved usability and accessibility of IT systems and data.
State Strategic Plan Objective Reference: Goal 2, Goal 4 -
Provide ongoing education and training to department analysts on best data methodologies.
State Strategic Plan Objective Reference: Goal 2, Goal 4
State Strategic Plan Goal Reference: Goal 1: An innovative workforce dedicated to reshaping the way IT Services are delivered
Goal 2: Strategic IT investment empowering delivery of citizen services
Goal 2: Strategic IT investment empowering delivery of citizen services
Objectives
-
Mature IT service delivery through effective program and project management.
State Strategic Plan Objective Reference: Goal 1, Goal 2 -
Enable a Single Source of Truth for software, hardware, project, and data management.
State Strategic Plan Objective Reference: Goal 1, Goal 2 -
Improve and mature technology project intake, evaluation, procurement, project initiation framework and processes.
State Strategic Plan Objective Reference: Goal 1, Goal 2 -
Capture, distribute, and analyze customer feedback to measure satisfaction and identify opportunities for improvement.
State Strategic Plan Objective Reference: Goal 1, Goal 2
Information Technology Resources and Capabilities
Number of FTE: 28
• Software Asset Management
• Product, Solution, and UX Innovation
• Enterprise Architecture, Application Development, and Integration
• Platform Development and Enablement
• Enable Digital Strategies, Services and Experiences
• Database, Server, and Application Hosting
Number of FTE: 27
• Hardware Asset Management
• Network/Infrastructure Administration
• Provisioning and Role/Access Management
• Vulnerability Remediation Management
• Service Desk and Operational Technical Support
Number of FTE: 10
• Project Onboarding, Evaluation and Assessment
• Project Resource and Capacity Planning
• Implementation Project Management (DDI)
• Project Risk and Escalation Management
• Delivery Assurance & Quality Management
Number of FTE: 3
• • Coordinating data analysis initiatives for the various departments that regulate health care and social services
• Provide education and training to department analysts on best data methodologies
• Data Governance
• Enhance data integrity through ongoing monitoring and review
• Collaborate with programs to develop a system of Department dashboards
Number of FTE: 3
• Perform independent audits of the security of DPPHS applications
Number of FTE: 17
• Module Onboarding: Requirements, Design, Configuration, Testing, and Implementation
• WBS, Schedule, and Release Management
• DPHHS Health Information & Interoperability Management
• Inter-Agency, State, and Federal Data Integration & EDW Onboarding
• Procurement Management, Request for Proposals, Selection and Vendor Contract Refinement
Projects
| Division | HCSD/TSD | |||
|---|---|---|---|---|
| Project / Program Purpose and Objectives | Implementation of CHIMES Public Assistance User Guide, Community Resource Referral Engine, Medicaid Autorenewal Enhancements, Work Number Integration Project and system critical enhancements. | |||
| State Strategic Plan Goal/Objective Reference | Goal 2: Strategic IT investment empowering delivery of citizen services Goal 3: Citizen one-stop shop anywhere, anytime, any device Goal 4: All enterprise products and services are widely leveraged to provide maximum benefits | |||
| Estimated Start | 10/1/2021 | Estimated Delivery | 6/30/2025 | |
| Estimated Cost | 4620000 | Comment | HB10 request for the CHIMES EA project is being developed and not included in the total above. The HB10 request will be finalized and submitted to SITSD by June 30, 2022. | |
| HB 10 Request | Yes | Funding Sources | Federal: 4158000 - Comment: State: 462000 - Comment: | |
| Annual Costs Upon Completion | 462000 | Comment | estimated at 10% of design, development and implementation (DDI) | |
| Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. | 20% - Resource Referral Engine 0% - Additional Enhancements | |||
| Division | CFSD/TSD | |||
|---|---|---|---|---|
| Project / Program Purpose and Objectives | Montana declared its intention to build a CCWIS-compliant system in 2018. The ability to achieve a modular implementation of a new system (as originally envisioned) is significantly limited by ACF interpretation of "modular" and the federal requirement to have one system of record. Existing funding is not sufficient to meet federal expectations or achieve full system replacement. The current system environment is unstable post-mid-tier conversion. | |||
| State Strategic Plan Goal/Objective Reference | Goal 2: Strategic IT investment empowering delivery of citizen services Goal 3: Citizen one-stop shop anywhere, anytime, any device Goal 4: All enterprise products and services are widely leveraged to provide maximum benefits | |||
| Estimated Start | 7/1/2019 | Estimated Delivery | 6/30/2026 | |
| Estimated Cost | 30000000 | Comment | Finalizing estimated cost for system replacement. | |
| HB 10 Request | Yes | Funding Sources | Federal: 2722619 - Comment: existing appropriation State: 2722619 - Comment: existing appropriation Federal: 12277381 - Comment: estimated additional funding needed State: 122277381 - Comment: estimated additional funding needed | |
| Annual Costs Upon Completion | 3000000 | Comment | estimated at 10% of DDI | |
| Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. | Not started - consolidation/replacement of CAPS/MFSIS was on hold during the mainframe to mid-tier transition. | |||
| Division | CSSD/TSD | |||
|---|---|---|---|---|
| Project / Program Purpose and Objectives | SEARCHS is Montana's solution to meet federal mandates and requirements from the Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (PRWORA). Modernization/stabilization are needed to ensure compliance with PRWORA requirements for a certified child support system by the Federal Office of Child Support Enforcement. | |||
| State Strategic Plan Goal/Objective Reference | Goal 2: Strategic IT investment empowering delivery of citizen services Goal 3: Citizen one-stop shop anywhere, anytime, any device Goal 4: All enterprise products and services are widely leveraged to provide maximum benefits | |||
| Estimated Start | 7/1/2023 | Estimated Delivery | 6/30/2026 | |
| Estimated Cost | 31500000 | Comment | cost estimates in progress/not final | |
| HB 10 Request | Yes | Funding Sources |
Federal: 20790000 - Comment:
State: 10710000 - Comment: State funds (05xxx or 01100) and 02xxx funds are combined in above total
State = 14% State special = 20% |
|
| Annual Costs Upon Completion | 3150000 | Comment | estimated at 10% DDI | |
| Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. | not started | |||
| Division | HCSD/ECFSD/TSD | |||
|---|---|---|---|---|
| Project / Program Purpose and Objectives | SNAP Employment & Training/Enterprise EBT Solution | |||
| State Strategic Plan Goal/Objective Reference | Goal 2: Strategic IT investment empowering delivery of citizen services Goal 3: Citizen one-stop shop anywhere, anytime, any device Goal 4: All enterprise products and services are widely leveraged to provide maximum benefits | |||
| Estimated Start | 7/1/2023 | Estimated Delivery | 9/30/2025 | |
| Estimated Cost | 5000000 | Comment | ||
| HB 10 Request | Yes | Funding Sources | Federal: 2500000 - Comment: State: 2500000 - Comment: | |
| Annual Costs Upon Completion | 1000000 | Comment | ||
| Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. | not started | |||
| Division | Facilities/TSD | |||
|---|---|---|---|---|
| Project / Program Purpose and Objectives | Electronic Medical Records System and Facility Reimbursement System replacement. | |||
| State Strategic Plan Goal/Objective Reference | Goal 2: Strategic IT investment empowering delivery of citizen services Goal 3: Citizen one-stop shop anywhere, anytime, any device Goal 4: All enterprise products and services are widely leveraged to provide maximum benefits | |||
| Estimated Start | 7/1/2023 | Estimated Delivery | 6/30/2026 | |
| Estimated Cost | 12500000 | Comment | *partially funded via HB10
*determination of federal funding percentages is in progress - currently TBD. *cost estimates in progress/not final |
|
| HB 10 Request | Yes | Funding Sources | : - Comment: | |
| Annual Costs Upon Completion | 650000 | Comment | ||
| Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. | not started | |||
| Division | all | |||
|---|---|---|---|---|
| Project / Program Purpose and Objectives | Improve, consolidate and modernize DPHHS shared enterprise services. This includes further adoption of the State's ServiceNow platform, pursuit of 100% digital initiative, document management and standardization of enterprise business tools. | |||
| State Strategic Plan Goal/Objective Reference | Goal 2: Strategic IT investment empowering delivery of citizen services. Goal 4: All enterprise products and services are widely leveraged to provide maximum benefits | |||
| Estimated Start | 7/1/2023 | Estimated Delivery | 6/30/2025 | |
| Estimated Cost | Comment | tbd | ||
| HB 10 Request | No | Funding Sources | : - Comment: | |
| Annual Costs Upon Completion | Comment | |||
| Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. | not started | |||
| Division | HCSD/TSD | |||
|---|---|---|---|---|
| Project / Program Purpose and Objectives | LIHEAP system replacement (end of life, end of support), automation/modernization of Community Services Block Grant (CSBG) reporting, weatherization system replacement (end of life/end of support). | |||
| State Strategic Plan Goal/Objective Reference | Goal 2: Strategic IT investment empowering delivery of citizen services Goal 3: Citizen one-stop shop anywhere, anytime, any device Goal 4: All enterprise products and services are widely leveraged to provide maximum benefits | |||
| Estimated Start | 5/1/2022 | Estimated Delivery | 12/31/2023 | |
| Estimated Cost | 8600000 | Comment | ||
| HB 10 Request | No | Funding Sources | Federal: 8600000 - Comment: | |
| Annual Costs Upon Completion | 1350000 | Comment | ||
| Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. | project planning is underway, no funds expended | |||
| Division | TSD | |||
|---|---|---|---|---|
| Project / Program Purpose and Objectives | The Department of Public Health and Human Services (DPHHS) continues design, development, and implement for Montana Program for Automating and Transforming Healthcare (MPATH). MPATH funding includes the procurement of software and services to replace the State’s aging legacy Medicaid Management Information System (MMIS). The MPATH team has successfully implemented Care Management Release 1, Provider Module and 39 integrations for System Integrator. The MPATH team will complete Care Management Releases 1-2, the transition from Vertica to Snowflake Data Cloud, Claims Module design, development and implementation, and Electronic Visit Verification over the next biennium. | |||
| State Strategic Plan Goal/Objective Reference | Goal 2: Strategic IT investment empowering delivery of citizen services Goal 3: Citizen one-stop shop anywhere, anytime, any device Goal 4: All enterprise products and services are widely leveraged to provide maximum benefits Goal 5: The State’s information assets and citizens’ data are protected | |||
| Estimated Start | 1/2/2017 | Estimated Delivery | 6/30/2025 | |
| Estimated Cost | 135675036 | Comment | cost estimates in progress/not final | |
| HB 10 Request | Yes | Funding Sources | Federal: 122107533 - Comment: includes available funding + estimated additional funding needed State: 13567504 - Comment: includes available funding + estimated additional funding | |
| Annual Costs Upon Completion | 40658831 | Comment | M&O - all modules/legacy replacement | |
| Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. | 30% complete $54,066,067 expended | |||
| Division | ECFSD | |||
|---|---|---|---|---|
| Project / Program Purpose and Objectives | Requirements gathering, landscape scanning, and strategy development for the future of CCUBS. CCUBS modernization ranges from moving from Oracle Forms & Reports to a new development RFP. | |||
| State Strategic Plan Goal/Objective Reference | Goal 2: Strategic IT investment empowering delivery of citizen services Goal 3: Citizen one-stop shop anywhere, anytime, any device Goal 4: All enterprise products and services are widely leveraged to provide maximum benefits | |||
| Estimated Start | 7/1/2022 | Estimated Delivery | 12/31/2023 | |
| Estimated Cost | Comment | TBD | ||
| HB 10 Request | No | Funding Sources | : - Comment: | |
| Annual Costs Upon Completion | Comment | |||
| Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. | not started | |||
| Division | all | |||
|---|---|---|---|---|
| Project / Program Purpose and Objectives | Evaluating and updating legacy technology and applications to ensure continuity, system integrity, and modernization of mission critical services and operations. This effort is ongoing. | |||
| State Strategic Plan Goal/Objective Reference | ||||
| Estimated Start | Estimated Delivery | |||
| Estimated Cost | Comment | tbd | ||
| HB 10 Request | No | Funding Sources | : - Comment: | |
| Annual Costs Upon Completion | Comment | |||
| Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. | N/A: ongoing | |||
Summary of Hardware
I have reviewed all of my agency's systems in Assurance CM and certify that it is accurate: Yes
| Total Number of Appliances | |||
|---|---|---|---|
| Total Number of Physical Servers | 2 | ||
| Total Number of Virtualized Servers | 130 | ||
| Total Usable Storage Space | GB |
| Device Type | Quantity | Estimated Replacement Value | Comments |
|---|---|---|---|
| Workstations | 1500 | 1530000 | 900/device |
| Laptops | 1460 | 2482000 | 1700/device |
| Printers | 300 | 450000 | 1500/device
*majority of HHS printers are leased. |
| Phones | 800 | 640000 | 800/device |
Agency Contact Information
Agency Director / Administrator
Adam Meier
406-444-5623
Adam.Meier@mt.gov
111 N. Roberts St. - 3rd Floor Helena, MT 59601
406-444-5623
Adam.Meier@mt.gov
111 N. Roberts St. - 3rd Floor Helena, MT 59601
IT Contact (CIO / IT Manager)
Carrie Albro
406-444-9407
Carrie.Albro@mt.gov
111 N. Roberts St. 3rd Floor Helena, MT 59601
406-444-9407
Carrie.Albro@mt.gov
111 N. Roberts St. 3rd Floor Helena, MT 59601
Information Security Manager
Jackie Thiel
406-444-6983
JThiel@mt.gov
1100 N. Last Chance Gulch Helena, MT 59601
406-444-6983
JThiel@mt.gov
1100 N. Last Chance Gulch Helena, MT 59601