Department of Revenue

Objectives

• - Provide clear, accurate, and timely information to ensure citizens understand their filing obligations.
  - Continually strengthen working relationships with other state agencies, tribal and local governments, the federal government and the public.
  - Consistently present the department at its best.
  State Strategic Plan Objective Reference: Goal 2. Strategic IT investment empowering delivery of citizen services
  Goal 3. Citizen one-stop shop anywhere, anytime, any device

Objectives

• Be consistent with tax laws, administer highly efficient and effective services to increase compliance with taxes and reduce gaps between taxes paid and owed.
  Be consistent with the alcoholic beverage laws, administer highly efficient and effective regulations for the manufacture, importation, distribution and sale of alcoholic beverages to promote public health and safety.
  Prevent unauthorized disclosure of confidential or privileged materials.
  Uphold the Taxpayer Bill of Rights.
  Process data and revenue accurately and timely.
  Provide efficient and effective services through the implementation of innovative ideas and use of best practices.
  Continually review business processes and adapt to changes as needed to foster equity and uniformity in collection practices and tax laws.
  Ensure all property in the state is valued at 100% of market value.
  Provide accurate and timely certified taxable values to all taxing jurisdictions.
  Increase and enhance electronic filing and payment services.
  Timely distribute unclaimed property to rightful owners.
  Provide a simple and seamless process for business registration and licensing through the e-Stop Business Licensing program.
  State Strategic Plan Objective Reference: Goal 2. Strategic IT investment empowering delivery of citizen services.
  Goal 3. Citizen one-stop shop anywhere, anytime, any device
  Goal 4. All enterprise products and services are widely leveraged to provide maximum benefit
  Goal 5. The State’s information assets and citizens’ data are protected

Objectives

• Train, guide and empower employees.
  Attract and hire the best qualified applicants and encourage a diverse workforce.
  Retain qualified and competent staff.
  State Strategic Plan Objective Reference: Goal 1. An innovative workforce dedicated to reshaping the way IT Services are delivered

Number of FTE: 28

The Application Development Bureau is responsible for maintaining, enhancing, operational monitoring, system security and upgrading of all tax administration and custom-built software systems in accordance with standard software life-cycle management processes. The Application Development Bureau provides internal and external customer support for data queries, system updates, user access, version implementation, testing support, business analysis, project facilitation, and deployments. The bureau works closely with outside agencies, cities, and counties by providing data, analysis, and software systems to assist in tax administration and revenue collection.

Number of FTE: 12

The Technical Operations Bureau is responsible for supporting approximately 650 FTEs and approximately an additional 70 temp staff during the tax season. Support is provided at three DOR offices in the Helena area, as well as 26 remote offices throughout the state. This group is also responsible for the administration of approximately 160 virtual servers, used to run DOR applications.