Montana Department of Transportation

Objectives

• Implement the new Bridge Management System: Work with MDT Engineering Division to provide application development and technical expertise for the solution implementation phases for the new Bridge Management and Analysis System. Project completion is planned for end of 2022.
  State Strategic Plan Objective Reference: Goal 3: Objective 2.1
• Implement the new CADD Document Management System (PCMS): Continue working with Engineering to provide technical expertise and application development services to implement a CADD documentation Management System with an integrated document storage solution that replaces the existing core printing/plotting functionality. Phase I is already in production, with Phase II planned for late 2022 completion.
  State Strategic Plan Objective Reference: Goal 3: Objective 2.1
• Implement the CADD Platform: Work with MDT Engineering Division to provide technical expertise for the solution implementation phases for the new CADD Services Platform. Project completion is planned for end of 2022.
  State Strategic Plan Objective Reference: Goal 3: Objective 2.1
• Implement a new Safety Information Management System (SIMS): Continue to work with MDT Engineering Division to provide project and technical expertise for the solution implementation phases for the new Safety Information Management System (SIMS). Implementation completed in early 2022.
  State Strategic Plan Objective Reference: Goal 3: Objective 2.2
• Implement the Aeronautics Suite: Provide business analysis, project management, procurement, and contract management, as well as technical expertise to MDT Aeronautics Division to replace existing Aeronautics Suite. Project completion planned for December of 2022.
  State Strategic Plan Objective Reference: Goal 2: Objective 2.6
• Implement new Commercial Vehicle Operations System(s): Provide business analysis, project management, procurement, and contract management, as well as technical expertise to MCS, Administration and Audit divisions to replace existing ePART Suite of products as it approaches absolute contract term end date in May of 2024.
  State Strategic Plan Objective Reference: Goal 2: Objective 2.6
• Implement Real Time Network (RTN): Continue to work with MDT Engineering and State Library and provide procurement, contract, and project management services to implement RTN enabling cost-saving solutions for public and private sectors in the fields of surveying, mapping, science, precision agriculture, construction, and other high accuracy positional technology needs. Phase I completed in early 2022.
  State Strategic Plan Objective Reference: Goal 2: Objective 2.6
• Automate Electronic Records Management (ERM) at MDT. Planned completion Spring of 2023.
  State Strategic Plan Objective Reference: Goal 3: Objective 1.1
• Implement Electronic Content Management (ECM) Systems: Work with MDT businesses to provide project management and technical expertise for the business procurement and implementation phases for new Electronic Records Management and Electronic Content Management Solutions. Completed in Spring of 2022.
  State Strategic Plan Objective Reference: Goal 3: Objective 1.1
• Implement Advanced Transportation Management Program: Work with MDT Maintenance Division to help implement ATMS program by providing business analysis, project management, infrastructure and application development expertise for replacement of legacy systems such as Road Weather Information (RWIS), Variable Massage Signs (VMS) Systems and various business processes. Analysis efforts will start in December of 2021 with various process improvement and solution implementations following in 2022-2023.
  State Strategic Plan Objective Reference: Goal 2: Objective 2.6
• Grant Management: Work with Rail, Transit & Planning Division, Administration, Engineering, and other divisions to provide business analysis, project management, vendor, and contract management services, to implement and a new grant management system to replace Webgrants. Completion planned for Spring of 2024.
  State Strategic Plan Objective Reference: Goal 2: Objective 2.6
• Continue the Federal Billing Implementation: Continue to provide project management and technical expertise to MDT for the system implementation phase, as well as vendor and contract management for a new Federal Billing program. Completion planned for early 2023.
  State Strategic Plan Objective Reference: Goal 4: Objective 1.5
• Fully implement a Data Governance tool: Continue the IBM Cloud Pak for Data evaluation seeking a sustainable implementation achieving a viable product of value for agency to provide cost-effective data cataloging, quality assessment, stewardship, and governance and that will support data analytics and BI.
  State Strategic Plan Objective Reference: Goal 3: Objective 2.3

Objectives

• Continue to leverage the capabilities of ServiceNow to digitize MDT's internal business functions: Assess, develop, and implement digitized services and self-serve processes to fully enable a paperless and mobile work environment.
  State Strategic Plan Objective Reference: Goal 3, Objective 1.1, 1.2, 1.5, 1.6
• Fully implement the enterprise Service Now help desk solution: Assess, develop, and implement a service management solution in ISD that includes a one-stop service portal and self-service capabilities for all IT services for the benefit of ISD customers.
  State Strategic Plan Objective Reference: Goal 3, Objective 1.1, 1.2, 1.6
• Leverage Service Now to enable all external customer facing eGOV services at MDT: Implement the ServiceNow platform to fully enable the citizen portal and all eGOV services for MDT.
  State Strategic Plan Objective Reference: Goal 3, Objective 2.1
• Implement Cloud Strategy recommendations: Leverage the strategy developed in 2021 to continue migrating MDT's compute and storage environment to the cloud.
  State Strategic Plan Objective Reference: Goal 5, Objective 2.3
• Re-envision MDT Intranet: Replace MDT's intranet with a modern communication and content management platform.
  State Strategic Plan Objective Reference: Goal 4: Objective 3.2
• Improve Network Connectivity: Fully assess needs and implement improvements to meet the rapidly evolving connectivity demands. Ensure MDT's long-term OT needs are understood, and more reliable and redundant network services are planned for implementation.
  State Strategic Plan Objective Reference: Goal 4, Objective 1.6
• Improve MDT's website management process: Implement tools and processes to manage content, to manage content and ensure customer centric user experience.
  State Strategic Plan Objective Reference: Goal 3, Objective 1.3, 2.1
• Implement Hardware Asset Management: Implement the enterprise ServiceNow ITAM solution. Analyze impacts to existing business processes and determine if MDT's legacy endpoint asset inventory system is still needed.
  State Strategic Plan Objective Reference: Goal 4, Objective 2.1
• Develop a data strategy for MDT: Research and develop opportunities to streamline business processes and provide MDT with a dynamic, flexible reporting and analytical tool that will enable employees to be more efficient and provide managers with more information in an easily accessible real time format.
  State Strategic Plan Objective Reference: Goal 3: Objective 2.3
• Support HROS's implementation of eLearning capabilities: Work closely with HROS to implement eLearning capabilities
  State Strategic Plan Objective Reference: Goal 1: Objective 3.2
• Solicit customer feedback: Implement enterprise software management toolsets.
  State Strategic Plan Objective Reference: Goal 3, Objective 1.7
• Implement a data warehouse for MDT: Implement an integrated and scalable data warehouse to enable improved analytical capabilities and support the agency data governance program and inter-agency data sharing with the State of Montana and other data partners as appropriate.
  State Strategic Plan Objective Reference: Goal 3: Objective 2.3
• Implement IT Solutions on as-needed bases to support critical business functions.
  State Strategic Plan Objective Reference: Goal 3: Objective 2.2, Goal 4: Objective 1.5

Objectives

• Update the Information Architecture and Technology strategy: Update the Enterprise Architecture document to reflect our current needs and technology environment. Include a business architecture review and design analysis for MDT.
  State Strategic Plan Objective Reference: Goal 4, Objective 1.3
• Enhance the Cyber Security Program: Continue to enhance organizational-wide Information Security Program required by MCA 2.15.114. The program will address security for the information and information systems that support the operations and assets of the department.
  State Strategic Plan Objective Reference: Goal 5, Objective 1.2, 2.2, 2.3
• Enhance the IT PMO and IT PM standards and processes: Implement standards, document processes for IT Project Management. Develop standardized documentation for IT projects. This will include the IT contract management and IT procurement processes. This will include a Portfolio Management/Governance
  State Strategic Plan Objective Reference: Goal 2, Objective 1.2, 2.1, 2.2, 2.4, 2.6
• Develop and implement a Disaster Recovery strategy: Implement disaster recovery and business continuity strategies to protect MDT IT operations in the event of a major incident.
  State Strategic Plan Objective Reference: Goal 5, Objective 2.5
• Assess and manage IT risks: Participate in the Enterprise IT risk management process and implement recommendations and best practices for ISD.
  State Strategic Plan Objective Reference: Goal 5, Objective 2.3, 2.4
• ISD Portfolio Assessment: Review current ISD Portfolio items including a complete inventory tracking system (apex), in-house systems and applications, COTS solutions, vendor hosted solutions, business ROI, and technical debt. Establish standards for monitoring and updating the information. Use automation where possible. Establish a road map for maintaining existing technology and implementing new technology where needed.
  State Strategic Plan Objective Reference: Goal 4, Objective 1.5, 1.7, 2.1

Objectives

• Develop a recruitment and retention strategy: Continue to improve ISD's recruitment and retention strategy, expand internships, consider apprenticeships.
  State Strategic Plan Objective Reference: Goal 1, Objective 2.5, 3.1
• Assess and implement technical and soft skill training, and provide cross-training opportunities: Assess Information Services Division employee's technical and soft skills and provide training opportunities to continually improve our employees. Analyze and develop opportunities for Information Services Division employees to engage in cross-training to further their professional development.
  State Strategic Plan Objective Reference: Goal 1, Objective 1.2, 2.5, 3.1, 3.2
• Develop a workforce planning strategy: Analyze existing and future human resource needs within the Information Services Division and develop a workforce planning and organizational change strategy to meet the evolving needs. Include a 5-year future-state assessment and develop roadmap to meet future skillset needs (Cloud, ServiceNow, etc.)
  State Strategic Plan Objective Reference: Goal 1, Objective 2.1
• Improve and expand career ladder and employee development opportunities: Analyze the ISD's existing career ladders and implement improvements as necessary. Evaluate and implement career development strategies.
  State Strategic Plan Objective Reference: Goal 1, Objective 1.1
• Implement HROS employee recognition strategy for ISD.
  State Strategic Plan Objective Reference: Goal 1: Objectives 1.1, 1.2, 1.3, 1.4

Number of FTE: 2.0

The Information Services Division (ISD) provides the products, services, security, and support necessary to maintain the information technology resources utilized statewide by the Department of Transportation. The division also provides records management services to assist the agency in managing their extensive departmental records. The Division includes the Infrastructure & Application Development team and the Business Operations team.

Number of FTE: 40.55

Number of FTE: 8.0

Number of FTE: 11.0