Edit

Office of the Public Defender

We provide effective professional legal services with equal access to quality client-centered representation.

Goals

Agency Goals and Objectives

State Strategic Plan Goal Reference: 2022 State of Montana IT Strategic Plan: Goal 4

Objectives

  • AdvOPD Training plan
    AdvOPD Governance Board
    AdvOPD Change Management Tracking
    State Strategic Plan Objective Reference: 2022 State of Montana IT Strategic Plan: Goal 4: Objectives: 1.2, 1.3, 1.4, 2.2, 3.2

State Strategic Plan Goal Reference: 2022 State of Montana IT Strategic Plan: Goals 1 & 4

Objectives

  • Successful implementation of identified improvements.

    State Strategic Plan Objective Reference: 2022 State of Montana IT Strategic Plan: Goal 1: Objectives: 2.1
    2022 State of Montana IT Strategic Plan: Goal 4: Objectives: 1.3, 2.2

State Strategic Plan Goal Reference: 2022 State of Montana IT Strategic Plan: Goal 4

Objectives

  • Establish ServiceNow task workflows for critical on-boarding, off-boarding, and internal transfer workflows.
    State Strategic Plan Objective Reference: 2022 State of Montana IT Strategic Plan: Goal 4: Objectives: 1.2, 1.4, 2.1, 2.3

State Strategic Plan Goal Reference: 2022 State of Montana IT Strategic Plan: Goal 4

Objectives

  • Establish govenernace board to managed change and audit system integrity.
    State Strategic Plan Objective Reference: 2022 State of Montana IT Strategic Plan: Goal 4: Objectives: 1.3, 1.4, 2.2

State Strategic Plan Goal Reference: 2022 State of Montana IT Strategic Plan: Goal 5

Objectives

  • Security Role/Access Reviews.
    Scheduled and documented system security audits.
    Registration of IT systems in state RSA Archer database.
    State Strategic Plan Objective Reference: 2022 State of Montana IT Strategic Plan: Goal 5: Objectives: 1.2, 2.2, 2.3, 2.5, 3.1

State Strategic Plan Goal Reference: 2022 State of Montana IT Strategic Plan: Goal 4

Objectives

  • Establishing On-boarding, Off-boarding, and Interanal Transfer task workflows and dashboards.
    Establish policy managment and acknowledgement campains: Draft, Review, & Publishing internal and external agency policies.
    Expand Case Management routing and lower time-to-resolution.
    State Strategic Plan Objective Reference: 2022 State of Montana IT Strategic Plan: Goal 4: Objectives: 1.2, 1.4, 1.6, 2.1, 2.3, 3.2

Information Technology Resources and Capabilities

Number of FTE: 5

Systems Administrators (4)
Systems Administrators Supervisor(1)

Number of FTE: 4

Operational/Platform Adminstrators(4)

Projects

Division Central Service/Operations
Project / Program Purpose and Objectives Continued maintenance and change requests. Establishing stakeholder governance, user and administrator training, and continuity planning.
State Strategic Plan Goal/Objective Reference 2022 State of Montana IT Strategic Plan: Goal 4: Objectives: 1.2, 1.3, 1.4, 2.2, 3.2
Estimated Start 7/1/2022 Estimated Delivery 6/30/2024
Estimated Cost 0 Comment None
HB 10 Request No Funding Sources NA: 0 - Comment: None
Annual Costs Upon Completion 0 Comment None
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Unknown

Division Central Services
Project / Program Purpose and Objectives Working with SITSD to purchase, install and provide state wireless access points (WAP) and service for all county courthouse courtrooms. • Missoula county courthouse has been completed. • Yellowstone county courthouse has completed coverage analysis and projections. Waiting on WAP order to arrive. • Cascade and Gallatin counties are slated to start wireless site surveys. • Coordinating with remaining counties IT and facility management for floor plans and site surveys.
State Strategic Plan Goal/Objective Reference 2022 State of Montana IT Strategic Plan: Goal 4: Objectives: 3.2
Estimated Start 7/1/2022 Estimated Delivery 6/30/2024
Estimated Cost 0 Comment None
HB 10 Request No Funding Sources NA: 0 - Comment: None
Annual Costs Upon Completion 0 Comment None
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Unknown

Division Central Services/IT Services
Project / Program Purpose and Objectives --ServiceNow Hardware Asset Management (HAM): Establishing scheduled annual inventories and end of life documentation procedures are currently being implemented. Stockroom consumable assets will be evaluated. --ServiceNow On-boarding/Off-boarding/Interanal Transfers: Task workflows and dashboards. --ServiceNow Policy managment and acknowledgement campains: Draft, Review, & Publishing internal and external agency policies. --ServiceNow Case Management: Expanding on Case Management routing and resolution.
State Strategic Plan Goal/Objective Reference 2022 State of Montana IT Strategic Plan: Goal 4: Objectives: 1.2, 1.4, 1.6, 2.1, 2.3, 3.2
Estimated Start 7/1/2022 Estimated Delivery 6/30/2024
Estimated Cost 0 Comment None
HB 10 Request No Funding Sources NA: 0 - Comment: None
Annual Costs Upon Completion 0 Comment None
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Unknown

Division Central Services/IT Services
Project / Program Purpose and Objectives Replacing workstation kiosks with SITSD configured and managed tabletop tablet consoles for scheduled and joining Zoom/Teams meetings. This removes workstation kiosk updates and logon requirements and limitations. Installation requires an additional network port and office user training.
State Strategic Plan Goal/Objective Reference 2022 State of Montana IT Strategic Plan: Goal 4: Objectives: 1.2, 1.4, 1.6, 2.1, 2.3, 3.2
Estimated Start 7/1/2022 Estimated Delivery 6/30/2024
Estimated Cost 0 Comment None
HB 10 Request No Funding Sources NA: 0 - Comment: None
Annual Costs Upon Completion 0 Comment None
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Unknown

Summary of Hardware

I have reviewed all of my agency's systems in Assurance CM and certify that it is accurate: No

Total Number of Appliances 3 Network Attached Storage devices. (NAS)
Total Number of Physical Servers
Total Number of Virtualized Servers 0
Total Usable Storage Space 77 TB
Device Type Quantity Estimated Replacement Value Comments
Laptops 286 455000
Printers 36 170000 Leased Multi-function printers (MFP) and Desktop printers.
Desktops 18 32400
Video Units with RP touch 5 18750
X50/TC 8 Video Units 15 56250

Agency Contact Information

Agency Director / Administrator
Brett Schandelson
(406) 523-5166
brett.schandelson@mt.gov
610 Woody St, Missoula, MT 59802
IT Contact (CIO / IT Manager)
Chris Hermance
406-444-5587
chris.hermance@mt.gov
139 N Last Chance Gulch, Helena, MT 59601
Information Security Manager
Chris Hermance
406-444-5587
chris.hermance@mt.gov
139 N Last Chance Gulch, Helena, MT 59601