State Fund
Montana State Fund Information Technology is committed to Montana State Fund’s mission, vision, and guiding values, and, to providing the best appropriate workers’ compensation insurance IT services, support, leadership, and reliability.
Insurance requires a highly specific and unique mix of IT software and services. MSF will invest IT resources on appropriate projects as approved by the Board of Directors or prioritized by the MSF governance committees for market, service, and operating efficiency.
Goals
Agency Goals and ObjectivesObjectives
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Manage IT staff and assets to support governance approved and prioritized business insurance goals.
State Strategic Plan Objective Reference: Goal 1: An innovative workforce dedicated to reshaping the way IT services are delivered -
Architect for flexible and low-cost system changes and reduced vendor lock in at the application level.
State Strategic Plan Objective Reference: Goal 1: An innovative workforce dedicated to reshaping the way IT services are delivered
Objectives
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MSF employees receive insurance functionality and system support that enables value-added and personalized customer service.
State Strategic Plan Objective Reference: Goal 4: Strategic IT investment empowering delivery of citizen services -
MSF stakeholders receive timely, anticipatory, and accurate insurance information.
State Strategic Plan Objective Reference: Goal 4: All enterprise products and services are widely leveraged to provide maximum benefit.
Objectives
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Develop and reinforce practices to secure data and minimize risk of exposure to non-authorized parties.
State Strategic Plan Objective Reference: Goal 4: All enterprise products and services are widely leveraged to provide maximum benefit. -
Provide MSF employees and stakeholders with efficient systems and reliable operations environment.
State Strategic Plan Objective Reference: Goal 4: All enterprise products and services are widely leveraged to provide maximum benefit.
Information Technology Resources and Capabilities
Number of FTE: 14
Supports: Data center, help desk, server administration, network engineering, telecommunication, business continuity, and mobile technology. Responsible for availability of infrastructure and operational environments that support application deployment to internal and external customers.
Number of FTE: 7
Supports: security for data and environment through integrated security layers, environment design to meet current and future needs of the business, develop and enforce standards to deliver lower total cost of support with improved business flexibility, database administration
Number of FTE: 21
Supports: core insurance and business applications - claim, policy, documents, medical bill payment, business intelligence, general ledger/budget/financial-reporting system, and our human resource information system. Provides vendor management of strategic infrastructure vendors and tactically outsourced business functions.
Number of FTE: 2
Supports: governance – ensure all project decisions are driven, approved, supported, and known by business functions; facilitate corporate strategy, planning, communication, and project management; ensure project success through regular decision meetings, progress tracking, and metrics; management reporting - asset allocation, project budgets, corporate key success measures; manage projects
Projects
| Division | Montana State Fund | |||
|---|---|---|---|---|
| Project / Program Purpose and Objectives | Projects approved by MSF Board of Directors or governance committees to improve customer experience or operating efficiency. | |||
| State Strategic Plan Goal/Objective Reference | Goal Two: Provide an operational and competitive edge to MSF insurance service delivery. | |||
| Estimated Start | 1/1/2022 | Estimated Delivery | ||
| Estimated Cost | Comment | Delivery date and cost are ongoing and dependent on approved projects. | ||
| HB 10 Request | No | Funding Sources | MSF President/CEO and Board of Directors approved budget: - Comment: | |
| Annual Costs Upon Completion | Comment | TBD | ||
| Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. | Executing | |||
| Division | Montana State Fund | |||
|---|---|---|---|---|
| Project / Program Purpose and Objectives | Potential projects approved by MSF Board of Directors or governance committees to leverage volume of insurance business data. | |||
| State Strategic Plan Goal/Objective Reference | Goal Three: Ensure MSF infrastructure and applications support existing operational requirements and are positioned for flexibility. | |||
| Estimated Start | Estimated Delivery | |||
| Estimated Cost | Comment | Dates and cost are TBD. | ||
| HB 10 Request | No | Funding Sources | MSF President/CEO and Board of Directors approved budget: - Comment: TBD | |
| Annual Costs Upon Completion | Comment | TBD | ||
| Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. | None at this time. | |||
| Division | Montana State Fund | |||
|---|---|---|---|---|
| Project / Program Purpose and Objectives | Ongoing support and maintenance for existing core business and business support applications. | |||
| State Strategic Plan Goal/Objective Reference | Goal Three: Ensure MSF infrastructure and applications support existing operational requirements and are positioned for flexibility. | |||
| Estimated Start | 1/1/2022 | Estimated Delivery | ||
| Estimated Cost | Comment | Cost - TBD - based on projects approved and annual maintenance needs. | ||
| HB 10 Request | No | Funding Sources | MSF President/CEO and Board of Directors approved annual budget: - Comment: | |
| Annual Costs Upon Completion | Comment | N/A | ||
| Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. | Executing | |||
Summary of Hardware
I have reviewed all of my agency's systems in Assurance CM and certify that it is accurate: Yes
| Total Number of Appliances | 60 | Switches, firewalls, DVD devices, load balancers, etc. | |
|---|---|---|---|
| Total Number of Physical Servers | 59 | Combination of IBM and Cisco physical servers running the virtualized servers below. | |
| Total Number of Virtualized Servers | 241 | AIX virtualization and VMWare. | |
| Total Usable Storage Space | 284 | TB |
| Device Type | Quantity | Estimated Replacement Value | Comments |
|---|---|---|---|
| Desktops | 323 | 306850 | |
| Laptops | 204 | 275400 | |
| Printers | 61 | 187700 | Data center printers, workgroup printers and desktop printers |
| Webcam | 37 | 4255 | Web cameras that are not built into monitors |
Agency Contact Information
406-495-5015
lhubbard@mt.gov
PO Box 4759 Helena MT 59604
406-495-5407
Matthew.Coy@mt.gov
PO Box 4759 Helena MT 59604
406-495-5281
Byron.Gardner@mt.gov
PO Box 4759 Helena MT 59604