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Department of Administration

Serve state government by providing effective, efficient, and customer driven solutions to benefit Montanans.

Goals

Agency Goals and Objectives

State Strategic Plan Goal Reference: Digitization & Reduce Technical Debt

Objectives

  • Drive Efficiencies in Fulfilling Public Records Requests

    Strategy:
    - Establish common policies, standards, and procedures for handling public information requests.
    - Provide a centralized intake and response to requests.
    - Implement an enterprise system in support of this new centralized approach.

    Measure:
    - Complete new system implementation by end of FY 2025
    - Implement requirements of HB 580 and SB 232 on July 1, 2024, and November 1, 2024, respectively.
    State Strategic Plan Objective Reference: Internal Process - Improve Service Delivery
  • Support the 'Path to Prosperity' Plan (CX)

    Strategy:
    - Develop and implement the IT components of the CX plan.
    - Monitor and report on the progress of IT-related implementation activities.

    Measure:
    - Complete CX Evaluation and Design per the project plan.
    - Quarterly progress reports on IT implementation activities.
    State Strategic Plan Objective Reference: Citizen / Partner - Streamline and Elevate Customer Interactions
  • Modernize IT infrastructure in Support of Remote & Office Workspace Study (ROWS) and Space Management

    Strategy:
    - Implement integrated work management systems (IWMS) for hoteling and space management.
    - Support construction activities with IT infrastructure upgrades.

    Measure:
    - Implement new IWMS by end of fiscal year 2025.
    - Provide monthly progress reports on IT infrastructure upgrades.
    State Strategic Plan Objective Reference: Internal Process - Improve Service Delivery
  • Develop a Plan for Enterprise Resource Planning (ERP) System Replacement

    Strategy:
    - Begin exploratory phase to determine business requirements, cost, and estimated timeline for implementation to replace the current ERP system.
    - Develop an estimated budget, resource plan to implement, and timeline.

    Measure:
    - Measures to be determined upon plan acceptance.
    State Strategic Plan Objective Reference: Citizen / Partner - Streamline and Elevate Customer Interactions

State Strategic Plan Goal Reference: Be Business Consultants

Objectives

  • Expand the Montana Data Cloud

    Strategy:
    - Drive the development and deployment of the enterprise data vision and strategies.
    - Oversee data management, data analytics, and data governance.
    - Ensure data quality.

    Measure:
    - Establish targets to grow the State's data lake footprint in FY 2025 & FY 2026 and report on progress.
    State Strategic Plan Objective Reference: Financial Stewardship - Improved Business Value

Information Technology Resources and Capabilities

Number of FTE: 178

Deliver unparalleled IT services to enable modern, innovative, secure, and accessible digital government experiences for Montana.

Number of FTE: 17

Help Montana become an employer of choice by supporting state managers with their efforts to attract, develop, and retain creative, competent, and energetic employees.

Number of FTE: 17

Deliver services that support the transparency, accountability, and effective management of public funds.

Number of FTE: 5

Provide leadership, expertise, and training to state agencies to ensure adherence to the State Procurement Act.

Number of FTE: 4

Meet diverse customer needs through responsive and timely services; providing sustainable solutions that add value while protecting state assets.

Projects

Division State Financial Services Division
Project / Program Purpose and Objectives This project will automate the travel approval and reimbursement process; monitor and account for all procurement card charges/expenses, digitizes all associated documents, and provide a workflow for approvals.
State Strategic Plan Goal/Objective Reference Customer Partner - Streamline and Elevate Customer Interactions
Estimated Start 7/1/2024 Estimated Delivery 12/31/2025
Estimated Cost 350000 Comment
HB 10 Request No Funding Sources : - Comment:
Annual Costs Upon Completion Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended.

Division Director's Office / Office of Public Information Requests (OPIR)
Project / Program Purpose and Objectives Implementation of this enterprise-wide system provides for tracking and reporting of information requests and allows for implementation of HB 580 and SB 232.
State Strategic Plan Goal/Objective Reference Internal Process - Improved Service Delivery
Estimated Start 7/1/2024 Estimated Delivery 6/30/2025
Estimated Cost 1800000 Comment The estimated cost noted includes system implementation and three years of maintenance post-implementation. $1.8M was requested as part of HB 10 during the 68th Legislative Session.
HB 10 Request Yes Funding Sources : - Comment:
Annual Costs Upon Completion Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended.

Division State Human Resources Division
Project / Program Purpose and Objectives Select and deploy an enterprise recruiting and onboarding solution to replace the State's current system which is no longer being enhanced to meet modern recruiting needs. Objective: To acquire an advanced recruiting software application that aligns with our unique organizational needs and objectives, while emphasizing modernization to attract candidates and enhance our recruitment practices and processes. This includes integrating advanced features to optimize candidate sourcing, selection, and engagement; ultimately driving efficiency and effectiveness.
State Strategic Plan Goal/Objective Reference Citizen / Partner - Streamline and Elevate Customer Interactions
Estimated Start 9/1/2025 Estimated Delivery 4/1/2026
Estimated Cost 830000 Comment Estimate includes implementation and decommission of existing recruitment system to capture required data for record retention requirements. Ongoing cost per your estimated at $500k/yr.
HB 10 Request Yes Funding Sources : - Comment:
Annual Costs Upon Completion Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended.

Division General Services Division
Project / Program Purpose and Objectives Implementation of the Integrated Work Management System (IWMS) supports the Remote Office and Workplace Study (ROWS) implementation, allowing for space management and hoteling options for a hybrid workforce.
State Strategic Plan Goal/Objective Reference Citizen / Partner - Streamline and Elevate Customer Interactions
Estimated Start 8/1/2024 Estimated Delivery 6/30/2025
Estimated Cost 366000 Comment Estimated cost includes initial implementation. Ongoing costs are estimated at $125k/year.
HB 10 Request No Funding Sources : - Comment:
Annual Costs Upon Completion Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended.

Summary of Hardware

I have reviewed all of my agency's systems in Assurance CM and certify that it is accurate: Yes

Total Number of Appliances 2574
Total Number of Physical Servers 240
Total Number of Virtualized Servers 1558
Total Usable Storage Space 430 TB
Device Type Quantity Estimated Replacement Value Comments
Desktops 174 208800
Laptops 513 923400
Mobile Devices 58 58000
Cameras 40 6400

Agency Contact Information

Agency Director / Administrator
Misty Ann Giles
(406) 444-2460
DOADirector@mt.gov
125 N Roberts St., Helena, MT 59601
IT Contact (CIO / IT Manager)
Kevin Gilbertson
(406) 444-2700
kevin.gilbertson@mt.gov
125 N Roberts St., Helena, MT 59601
Information Security Manager
Chris Santucci
(406) 444-4243
csantucci@mt.gov
125 N Roberts St., Helena, MT 59601