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Department of Commerce

Partner with the agency divisions to advance their objectives through technical solutions.

Goals

Agency Goals and Objectives

State Strategic Plan Goal Reference: Citizen / Partner

Objectives

  • Provide a more efficient way for our constituents to find grants that align with their needs
    State Strategic Plan Objective Reference: Design for Human Experience / Streamline and elevate customer interactions
  • Collaborate with grant and loan program teams to determine features needed and shared across programs to increase their efficiencies.
    State Strategic Plan Objective Reference: Enable Strategic Solutions
  • Partner with other agencies to maximize the return on this investment
    State Strategic Plan Objective Reference: Enable Strategic Solutions

State Strategic Plan Goal Reference: Reduce Technical Debt
Internal Process
Citizen / Partner

Objectives

  • Complete system risk assessments on highest risk systems to identify areas of improvement and complete an action plan.
    State Strategic Plan Objective Reference: Provide Security by Design
    Improve Digital Transformation
  • Evaluate line of business solutions for opportunities for improved citizen interactions and implement changes, as appropriate
    State Strategic Plan Objective Reference: Design for Human Experience
    Improve Digital Transformation
  • Support efficiencies within the agency and enterprise through data sharing.
    State Strategic Plan Objective Reference: Internal Process

State Strategic Plan Goal Reference: Workforce Capacity
Internal Process

Objectives

  • Cross training to ensure Commerce has a backup for every technical solution area.
    State Strategic Plan Objective Reference: Improve Service Delivery
  • Enable SITSD service desk to address more items at first contact.
    State Strategic Plan Objective Reference: Improve Service Delivery

Information Technology Resources and Capabilities

Number of FTE: 4

This team is focused on web and data development. Two members manage the visitmt.com website and business listings. One member supports the Research Information System bureau in data warehouse management and GIS development. Another member is a developer working on digitization projects.

Number of FTE: 3

This team supports and maintains systems within the agency. In addition to desktop support, the team fulfills system administration duties for systems, such as our multi-family housing application and Section 8 management applications.

Number of FTE: 2

This team includes 2 system analysts that work through projects with the business members.

Number of FTE: 2

This team includes the CIO, who is responsible for leadership and technology strategy. It also includes a System Administrator who ensures the IT infrastructure and applications are functioning within the requirements of the applicable policies, procedures, and guidelines.

Projects

Division All
Project / Program Purpose and Objectives There are several different grant management solutions within Commerce and across the state agencies. This creates silos of grant information for constituents to navigate when attempting to find assistance. Other projects have attempted to utilize a shared platform, but the features / price haven't met everyone's needs. With this project, we are taking advantage of the existing ServiceNow platform and configuring a grant management solution on top of it that will enable consistency in grant management and an opportunity for a portal for constituents to find grants.
State Strategic Plan Goal/Objective Reference Enable Strategic Solutions Streamline and elevate customer interactions
Estimated Start 4/25/2022 Estimated Delivery 6/30/2026
Estimated Cost 1,000,000 Comment The initial phases of this project were funded by agencies collaborating and included user stories to accept applications, review them, and assign grant management tasks. The system has been taking in applications for two years. With the most recent phase of the project, analysis gathered requirements for the rest of the project, which provided estimated story points and corresponding rate for remaining features. Final phases include the budget reconciliation, loan management, financial integrations, efficiency enhancements, and records retention rules.

HB 10 Request Yes Funding Sources : - Comment:
Annual Costs Upon Completion 10000 Comment There is no ongoing licensing costs after this project is completed, as it is built on the ServiceNow platform, which is already a fixed price enterprise solution. The ongoing annual costs are an estimate based on potential maintenance from the vendor developer.
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Commerce has been receiving grant and loan applications through the system for two years and has begun doing rank and reviews for six months. The end to end system is 50% completed and has expended $750,000.

Summary of Hardware

I have reviewed all of my agency's systems in Assurance CM and certify that it is accurate: Yes

Total Number of Appliances 0
Total Number of Physical Servers 0
Total Number of Virtualized Servers 0
Total Usable Storage Space 0 GB
Device Type Quantity Estimated Replacement Value Comments
Laptops 253 326,551
Desktops 39 35,245
MacBooks 11 31000
Mobile Devices 38 38000
Printers 3 30000

Agency Contact Information

Agency Director / Administrator
Paul Green
841-2745
Paul.Green@mt.gov
PO Box 200501, Helena, MT 59620-0501
IT Contact (CIO / IT Manager)
Angie Miller
841-2705
angie.miller2@mt.gov
PO Box 200501, Helena, MT 59620-0501
Information Security Manager
Terry Meagher
841-2722
tmeagher@mt.gov
PO Box 200501, Helena, MT 59620-0501