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Department of Labor and Industry

Empowering Montanans Through Work and Opportunity

Goals

Agency Goals and Objectives

State Strategic Plan Goal Reference: Become Business Partners - Establish strategic partnerships with business leaders to drive organizational success as trusted advisors.

Objectives

  • DLI Initiative:
    Skill up Montana. Develop skill up initiative aligning statewide workforce development efforts. Leverage LMI - Labor Management Information to improve Workforce outcomes for all Montana's, including Economic study of MTs not participating in Labor Force.
    State Strategic Plan Objective Reference: Citizen/Partner- Design Human Experience, Streamline and Elevate Customer Interactions, Enable Strategic Solutions
    Financial Stewardship - Improve value added services.
    Internal Process - Improve Service Deliver
    Workforce Capacity - Improve Strategic Partnerships, Build a "people first" culture.

State Strategic Plan Goal Reference: Digitization - Embrace Digital tools.
Reduce Technical debt - Optimize technical infrastructure to drive operational excellence, innovation, and cost savings.
Be Better business consultants - Become trusted strategic advisors by aligning technical solutions with agency objectives.
Become Business Partners - Establish strategic partnerships with business leaders to drive success.

Objectives

  • DLI Initiative:
    Completed Actuarial Analysis of UI Trust and ESA
    Analyze Federal funding model to optimize administrative grants.
    Complete Federal fund reconciliation of all pandemic programs
    Complete post deployment business process re-design
    Complete MUSE Cloud migration
    Expand Data reporting in MUSE.
    State Strategic Plan Objective Reference: Citizen/Partner- Design Human Experience, Streamline and Elevate Customer Interactions, Enable Strategic Solutions
    Financial Stewardship - Improve value added services.
    Internal Process - Improve Service Deliver, Improve Digital Transformation
    Workforce Capacity - Improve Strategic Partnerships, Build a "people first" culture.

State Strategic Plan Goal Reference: Digitization - Embrace digital tools and processes to improve efficiency.
Be Business Consultants - Become trusted strategic advisors by aligning technical solutions with agency objectives.
Become Business Partners - Establish strategic partnerships with business leaders to drive success.

Objectives

  • DLI Initiative:
    Maximize Resolution rate for callers.
    Reduce paper applications by 50%
    Reduce issuance time for commercial building permits by 20%
    Improve schedule attainment for all measurement devices by 10%
    State Strategic Plan Objective Reference: Citizen/Partner- Design Human Experience, Streamline and Elevate Customer Interactions, Enable Strategic Solutions
    Financial Stewardship - Improve value added services.
    Internal Process - Improve Service Deliver, Improve Digital Transformation
    Workforce Capacity - Improve Strategic Partnerships, Build a "people first" culture.

Information Technology Resources and Capabilities

Number of FTE: 29

The Technology Services Division with Department of Labor and Industry focuses specifically on the needs of DLI business, operations and technology, leveraging enterprise solutions available. This includes and identifying ways technology can support DLI, including automation or creating efficiencies. The Technology Services Division with Department of Labor and Industry consists of Application Support, Project Management, Systems Security Administration and Collaboration Services with State Information Technology Services Division (SITSD) to provide reliable and secure technology services in each of the divisions to include:

Projects

Division Unemployment Insurance Division
Project / Program Purpose and Objectives MUSE is a project implemented on October 2023; a new system to modernize the Montana Integrated System to improve customer service for the purpose of Unemployment Insurance (UI) Benefits Processing. The project includes upgrading and integrating the UI Tax processing system. This implementation and upgrade will provide the Department of Labor and Industry (DLI)with a fully integrated, modern platform for both UI Tax and Benefit Processing
State Strategic Plan Goal/Objective Reference Digitization - Mobile enabled, e-services portal Reduced Tech debt and be better business consultants- consolidated 4 systems into a single platform, decommissioned legacy services and in project phases to deploy to cloud service April of 2025. Become business partners making the filing of a claim faster with timeliness reduced by 50%
Estimated Start 8/1/2022 Estimated Delivery 1/31/2024
Estimated Cost 13,887,500 Comment ARPA Funds were the primary source to implement the UI Benefits and Tax System. (2) Additional funds consisted of State Special Revenue and Federal Fund.
HB 10 Request No Funding Sources ARPA: 11,000,000.00 - Comment: State Special Revenue : 2,887,500.00 - Comment: This is the original budget for the MUSE project related to the State Special Revenue allocation. Federal: 284,498.00 - Comment: **NOTE: DLI Identified Federal Funds for this project, and the utilization of those Federal Funds, will directly offset the utilization of the State Special Revenue. **
Annual Costs Upon Completion 4,000,000.00 Comment Cloud Migration and a portion of the Service Packs $$ will be through a Modernization Grant that will be Federal USDOL Funds. On going maintenance, support, and additional Service Packs is a Federal/State split.
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. Project is 100% deployed and completed. DLI is in Maintenace and support.

Division Workforce Services Division
Project / Program Purpose and Objectives The purpose is to build and implement a Workforce Case Management System on the Service Now Platform, replacing a legacy Workforce Case Management System (Mworks) that is over 24 years old. This project will meet the requirements of business processes and functions utilized to administer WIOA (Workforce Innovation Opportunity Act) Title I and Title III programs, as well as collect data that meets the federal mandated participate individual record layout (PIRL) reporting requirements. The Scope of Work includes the necessary design, development, and implementation of systems components, capabilities and features necessary for the Workforce Case Management System and utilizing the Department's existing enterprise infrastructure, where possible. The design, development and implementation activities are being completed in a phased approach, with the staff portal phase 1 launching August of 2024, and a Client Self Service Portal delivered Phase 2 summer of 2025 and a Phase 3 a Work Opportunity Tax Credit Module.
State Strategic Plan Goal/Objective Reference Reduced Tech debt- Reduced maintenance workload – we own the infrastructure, upgrading, and patching of ServiceNow. No licensing cost – no long term DLI licensing cost given Montana investment in ServiceNow ELA Better business consultant - Reduced Training - consistent experience for DLI staff (workforce case management), Reuseable Assets and Accelerators - ServiceNow is purpose-built for sharing. APIs, reusable functions, stylesheets for UX Built on modern enterprise, low-code digital platform, to provide flexibility in responding to future changes and continuous innovation Maximizes re-use across the enterprise - A digital platform that can be extended to securely integrate with other state programs such as UI MUSE and DPHHS SNAP and TANF in a single solution. Better Business Partners - Alignment with Executive priority to standardize on Cloud and COTS services and state strategic initiatives. Meets DLI’s strategic goal to transform the legacy workforce system into an integrated solution Increased efficiencies with leveraging current workforce case management development team
Estimated Start 8/23/2023 Estimated Delivery 6/30/2025
Estimated Cost 7,143,810.00 Comment Project costs are made up of State Special Revenue and small portion of Federal Funds
HB 10 Request No Funding Sources Federal : 895,653.00 - Comment: Federal WIOA (Work Innovation Opportunity Act) Funding State Special Revenue : 6,248,157.00 - Comment: State Special Revenue - DLI Workforce
Annual Costs Upon Completion 500,000.00 Comment Ongoing phases, maintenance and operations are through DLIs Operational budget the Federal mandated WIOA funding. This solution will be supported by Internal DLI TSD staff, and we will continue to expand on the Service now Platform.
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. 40%, DLI will be launching phase 1 of this project August of 2024.

Summary of Hardware

I have reviewed all of my agency's systems in Assurance CM and certify that it is accurate: Yes

Total Number of Appliances 0 DLI does not have any Applicance's
Total Number of Physical Servers 0 DLI does not have any physical servers
Total Number of Virtualized Servers 0 All servers are hosted with SITSD hosted environment.
Total Usable Storage Space 0 TB
Device Type Quantity Estimated Replacement Value Comments
Desktops – 726 Laptops – 817 Tablets (iPad) – 46 1589 1,189,900.00 Desktop $650.00
Laptop $800.00
Ipads $1400.00
DLI supports a 4 year replacement cycle

Agency Contact Information

Agency Director / Administrator
Commissioner Sarah Swanson
(406) 444 - 1785
sarah.swanson@mt.gov
P.O. Box 1728 Helena, MT 59624
IT Contact (CIO / IT Manager)
Kim Warren
(406) 444 9721
kwarren@mt.gov
P.O. Box 1728 Helena, MT 59624
Information Security Manager
Michael Barbere
(406) 444 - 0437
mbarbere@mt.gov
1400 E Broadway St Helena, MT 59601