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Department of Revenue

To be the nation's most citizen oriented, efficiently administered, state tax agency.

Goals

Agency Goals and Objectives

State Strategic Plan Goal Reference: Design for Human Experience
Streamline and elevate customer interactions
Enable Strategic Solutions
Improve Financial Transparency
Improve Business Value
Improve Service Delivery
Provide Security by Design
Improve digital Transformation
Improve Strategic Partnerships
Build a People First Culture

Objectives

  • Improve citizen interaction
    State Strategic Plan Objective Reference: Design for Human Experience
    Streamline and elevate customer interactions
    Enable Strategic Solutions
    Improve Business Value
    Improve Service Delivery
    Improve digital Transformation
  • Accurate valuation of property
    State Strategic Plan Objective Reference: Design for Human Experience
    Streamline and elevate customer interactions
    Enable Strategic Solutions
    Improve Service Delivery
    Build a People First Culture


  • Alcoholic beverage control regulation/efficiency
    State Strategic Plan Objective Reference: Design for Human Experience
    Streamline and elevate customer interactions
    Enable Strategic Solutions
    Improve Service Delivery
    Improve digital Transformation
    Improve Business Value
  • Efficient processing of data and revenue
    State Strategic Plan Objective Reference: Design for Human Experience
    Enable Strategic Solutions
    Improve Financial Transparency
    Improve Business Value
    Improve digital Transformation
    Improve Strategic Partnerships

  • Develop electronic filing and payment services
    State Strategic Plan Objective Reference: Design for Human Experience
    Streamline and elevate customer interactions
    Enable Strategic Solutions
    Improve Service Delivery
    Improve Strategic Partnerships
  • Equitable collection practices
    State Strategic Plan Objective Reference: Streamline and elevate customer interactions
    Enable Strategic Solutions
    Improve Business Value
    Improve Service Delivery
    Improve Strategic Partnerships
  • Secure confidential information
    State Strategic Plan Objective Reference: Enable Strategic Solutions
    Provide Security by Design
    Improve Strategic Partnerships
    Build a People First Culture
  • Provide a simple and seamless process for business registration and licensing through the eStop Program
    State Strategic Plan Objective Reference: Design for Human Experience
    Streamline and elevate customer interactions
    Enable Strategic Solutions
    Improve Financial Transparency
    Improve Business Value
    Improve Service Delivery
    Improve Strategic Partnerships

  • Hire and retain qualified and competent employees
    State Strategic Plan Objective Reference: Design for Human Experience
    Improve Strategic Partnerships
    Build a People First Culture

Information Technology Resources and Capabilities

Number of FTE: 19

The Application Development Bureau is responsible for maintaining, enhancing, operational monitoring, system security and upgrading of all tax administration and custom-built software systems in accordance with standard software life-cycle management processes. The Application Development Bureau provides internal and external customer support for data queries, system updates, user access, version implementation, testing support, business analysis, project facilitation, and deployments. The bureau works closely with outside agencies, cities, and counties by providing data, analysis, and software systems to assist in tax administration and revenue collection.

Number of FTE: 12

The Technical Operations Bureau is responsible for supporting approximately 650 FTEs and approximately an additional 70 temp staff during the tax season. Support is provided at three DOR offices in the Helena area, as well as 26 remote offices throughout the state. This group is also responsible for the administration of approximately 160 virtual servers, used to run DOR applications.

Number of FTE: 5

The Business Services Unit is responsible for providing business analysis, testing support and project facilitation as directed in support of the Department’s enterprise projects. It is placed within the DOR Technology Services Division and is best postured to facilitate projects designed to improve business processes through the greater use of technology. Project proposals are submitted from employee idea intakes and leadership initiatives and then evaluated, planned, and delivered to support outcomes aligned to DOR strategic goals and objectives. The Business Services Unit team works closely with multidivisional and DOR external stakeholders as well as developers, vendors, and procurement officers to identify and source solutions or manage DOR limited duration processes.

Projects

Division Technology Services Division
Project / Program Purpose and Objectives The project will move the Gentax environments currently hosted by SITSD to cloud hosting provided by AWS.
State Strategic Plan Goal/Objective Reference Enable Strategic Solutions Improve Financial Transparency Improve Business Value Improve Service Delivery Provide Security by Design Improve Strategic Partnerships
Estimated Start 7/1/2025 Estimated Delivery 2/27/2026
Estimated Cost 350,000 Comment The initial move cost is an extimate based on AWS review of our current infrastructure requirements.
HB 10 Request Yes Funding Sources General fund: 350,000 - Comment: The initial cost is an extimate based on AWS review of our current infrastructure requirements.
Annual Costs Upon Completion 350,000 Comment The first 1-3 years of AWs hosting will cost approximately 350,000 annually. As soon the infrastructure is stable and as time allows DOR plans to move from using MS SQl data bases to PostgreSQL. Tis poove will reduce the annual costs to 250,000 annually through the loss of MS licensing costs.
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended. 3/31/24. Project in feasibility and estimation stage. 0% complete and no funds expended.

Summary of Hardware

I have reviewed all of my agency's systems in Assurance CM and certify that it is accurate: Yes

Total Number of Appliances 0
Total Number of Physical Servers 2 Servers are native to the IBML high speed, high volume scanners used in paper processing.
Total Number of Virtualized Servers 110
Total Usable Storage Space 2,255,698 GB
Device Type Quantity Estimated Replacement Value Comments
printers 188 79,915
Desktops 65 44,980
Laptops 966 1,359,603
Cameras 180
Bar Code Scanner 8 9,600
Document Scanners 151 40,950
IBML High Speed Scanners 2 1,094,080
Projectors 18 25,649

Agency Contact Information

Agency Director / Administrator
Brendan Beatty
406-444-1900
bbeatty@mt.gov
125 N ROBERTS ST, Helena ,Mt 59601
IT Contact (CIO / IT Manager)
Robert Finstad
406 444 6455
rfinstad@mt.gov
300 N Last Chance Gulch, Helena, MT 59601
Information Security Manager
Suzi Kruger
406-444-1418
skruger@mt.gov
300 N Last Chance Gulch, Helena, MT 59601