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Historical Society

The Montana Historical Society saves Montana’s past, shares our stories, and inspires exploration, to provide meaning for today and vision for tomorrow.

Goals

Agency Goals and Objectives

State Strategic Plan Goal Reference: Digitization, Reduce Technical Debt

Objectives

  • Apply industry standards and best practices to streamline business processes and consolidate systems, data, and reporting within MTHS.
    State Strategic Plan Objective Reference: Financial Stewardship, Internal Process
  • Optimize performance and storage within existing infrastructure to improve service delivery and responsiveness.
    State Strategic Plan Objective Reference: Financial Stewardship, Internal Process
  • Utilize data visualization to improve services and enhance systems.
    State Strategic Plan Objective Reference: Financial Stewardship, Workforce Capacity

State Strategic Plan Goal Reference: Digitization, Be Business Consultants, Become Business Partners

Objectives

  • Deliver innovative, engaging, and accessible educational and research experiences to increase stakeholder collaboration and customer participation.
    State Strategic Plan Objective Reference: Citizen Partner, Internal Process, Workforce Capacity
  • Expand promotion of services and access to information, online collections, resources, and shopping
    State Strategic Plan Objective Reference: Citizen Partner, Internal Process, Workforce Capacity

State Strategic Plan Goal Reference: Digitization

Objectives

  • Minimize risk without negatively impacting staff and stakeholders' experiences.
    State Strategic Plan Objective Reference: Citizen Partner, Financial Stewardship, Internal Process
  • Build a culture of awareness, preparedness and resilience through best practices, industry standards, internal controls, technology, and education.
    State Strategic Plan Objective Reference: Internal Process, Workforce Capacity
  • Provide a stable and secure environment to ensure continuity of services provided to MTHS staff and stakeholders
    State Strategic Plan Objective Reference: Citizen Partner, Internal Process, Workforce Capacity

Information Technology Resources and Capabilities

Number of FTE: 3

Provide IT services and support for the Montana Historical Society.

Projects

Division Centralized Services
Project / Program Purpose and Objectives 1. Increase Operational efficiency: by implementing a CRM solution (including database for managing, tracking, billing, and communicating with members, donors, patrons, visitors, volunteers, educators, students, life-long learners, and customers; a Point of Sale (POS) and inventory management platform for retail and other sales; and a reservation system for managing meeting and event spaces) MTHS can streamline operations, automate repetitive tasks, and optimize resource utilization. This efficiency translates to cost savings, improved productivity, and better use of staff time. 2. Enhance customer services: the proposed technology solutions will enable better management of customer and visitor relationships, leading to improved service delivery and responsiveness. A centralized CRM database allows for personalized interactions, tailored communication, and efficient tracking of visitor and patron needs and preferences. Enhanced event management capabilities facilitate seamless planning and execution of events, fostering engagement and collaboration with attendees and sponsors. 3. Modernize and innovate: A modern and supported POS platform will improve transactional processes, while an online timed entry system will enhance accessibility and visitor experiences. These advancements not only meet current needs but enable MTHS to adapt to future visitor needs and expectations. 4. Data-driven decision making: the implementation of a CRM solution and the integrated software systems will provide valuable insights through data analytics and reporting functionalities. Access to real-time data via public interactions, event attendance, space and resource reservations, and financial transactions will enable MTHS leadership to make informed decisions and plan strategically. 5. Compliance and security: the technology products utilized in this project will ensure compliance with data safety requirements and industry standards, mitigating risks associated with data security breaches, privacy violations, and system vulnerabilities.
State Strategic Plan Goal/Objective Reference Goal: Digitization, Reduce Technical Debt, Be Business Consultants, Become Business Partners Objective: Citizen Partner, Financial Stewardship, Internal Process, Workforce Capacity
Estimated Start 7/1/2025 Estimated Delivery 9/1/2026
Estimated Cost 805236 Comment
HB 10 Request Yes Funding Sources General Fund: 1032777 - Comment: Includes one year of maintenance and support.
Annual Costs Upon Completion 227541 Comment First year included in the General Fund Total Amount
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended.

Summary of Hardware

I have reviewed all of my agency's systems in Assurance CM and certify that it is accurate: No

Total Number of Appliances 0
Total Number of Physical Servers 0
Total Number of Virtualized Servers 0 Our physical servers are hosted by SITSD.
Total Usable Storage Space 0 GB
Device Type Quantity Estimated Replacement Value Comments
Laptops 60 72000
Desktops 25 25000

Agency Contact Information

Agency Director / Administrator
Molly Kruckenberg
(406) 444-5485
mkruckenberg@mt.gov
225 North Roberts, Helena, MT 59620
IT Contact (CIO / IT Manager)
Sue Leferink
(406) 444-0245
mhsit@mt.gov
225 North Roberts, Helena, MT 59620
Information Security Manager
Sue Leferink
(406) 444-0245
mhsit@mt.gov
225 North Roberts, Helena, MT 59601