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State Fund

Montana State Fund (MSF) Information Technology is committed to Montana State Fund's mission, vision, and strategic plan, and to providing the best appropriate workers' compensation insurance IT services, support, leadership, and reliability.

Insurance requires a highly specific and unique mix of IT software and services. MSF will invest in IT resources on appropriate projects as approved by the Board of Directors or prioritized by the executive staff for market, service, and operating efficiency.

Goals

Agency Goals and Objectives

State Strategic Plan Goal Reference: Cost optimization and efficiency.

Objectives

  • Manage IT staff and assets to support approved and prioritized business insurance goals.
    State Strategic Plan Objective Reference: Enable strategic solutions; cost optimization and efficiencies.
  • Architect for agile and cost-efficient system changes.
    State Strategic Plan Objective Reference: Cost optimization and efficiencies.

State Strategic Plan Goal Reference: Enable strategic solutions

Objectives

  • MSF employees receive insurance functionality and system support that enables them to build stronger relationships with employers and become Montana's favorite workers' compensation partner.
    State Strategic Plan Objective Reference: Streamline and elevate customer interactions
  • MSF stakeholders receive timely, anticipatory, and accurate insurance information.
    State Strategic Plan Objective Reference: Improve service delivery

State Strategic Plan Goal Reference: Improve business value; improve service delivery

Objectives

  • Develop and reinforce practices to secure data and minimize risk of exposure to non-authorized parties.
    State Strategic Plan Objective Reference: Provide security by design

Information Technology Resources and Capabilities

Number of FTE: 7

Supports: Overall management and oversight of MSF it. Security for data and environment through integrated security layers, environment design to meet current and future needs of the business, develop and enforce standards to deliver lower total cost of support with improved business flexibility.

Number of FTE: 15

Supports: Data center, help desk, server administration, network engineering, telecommunications, database administration, business continuity, mobile and cloud technology. Responsible for availability of infrastructure and operational environments that support application deployment to internal and external customers.

Number of FTE: 17

Supports: Core insurance and business applications - claims, policy, documents, medical bill payments, general ledger/budget/financial-reporting system, and our human resource information system. Provides vendor management of strategic vendors and tactically outsourced business functions.

Number of FTE: 6

Supports: Core insurance data and information - claim, policy, financial data. Provides support and development for Oracle Analytics Cloud and information reporting systems.

Projects

Division MSF
Project / Program Purpose and Objectives Projects approved by MSF Board of Directors or executive team to ensure competitive pricing.
State Strategic Plan Goal/Objective Reference Cost optimization and efficiency; enable strategic solutions.
Estimated Start 1/1/2024 Estimated Delivery
Estimated Cost Comment Delivery date and costs are ongoing and dependent on approved projects.
HB 10 Request No Funding Sources : - Comment:
Annual Costs Upon Completion Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended.

Division MSF
Project / Program Purpose and Objectives Projects approved by MSF Board of Directors or executive team to build relationships and add value. MSF must ensure that each connection adds value from the customer perspective and builds strong relationships. Our objective will be to strengthen the employer experience.
State Strategic Plan Goal/Objective Reference Streamline and elevate customer interactions.
Estimated Start 1/1/2024 Estimated Delivery
Estimated Cost Comment Delivery date and costs are ongoing and dependent on approved projects.
HB 10 Request No Funding Sources : - Comment:
Annual Costs Upon Completion Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended.

Division MSF
Project / Program Purpose and Objectives Projects approved by MSF Board of Directors or executive team to help our agents help employers. Agents represent the vast majority of employers in Montana, forming a vital link between us and our customers. We must understand our agents' perspectives and provide them the tools and support that they need to service their employers and make it easy to choose MSF.
State Strategic Plan Goal/Objective Reference Improve service delivery; improve business value.
Estimated Start 1/1/2024 Estimated Delivery
Estimated Cost Comment Delivery date and costs are ongoing and dependent on approved projects.
HB 10 Request No Funding Sources : - Comment:
Annual Costs Upon Completion Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended.

Division MSF
Project / Program Purpose and Objectives Projects approved by MSF Board of Directors or executive team to share our story. Our brand communicates our story and helps us build a relationship with Montanans. Marketing makes customers aware of our brand and helps them connect with us. MSF will focus on intentionally building our brand, marketing and sales effectiveness.
State Strategic Plan Goal/Objective Reference Design for human experience; Streamline and elevate customer interactions.
Estimated Start 1/1/2024 Estimated Delivery
Estimated Cost Comment Delivery date and costs are ongoing and dependent on approved projects.
HB 10 Request No Funding Sources : - Comment:
Annual Costs Upon Completion Comment
Status of the project as of March 31, even numbered years. Indicate % completed and status of funds expended.

Summary of Hardware

I have reviewed all of my agency's systems in Assurance CM and certify that it is accurate: Yes

Total Number of Appliances 79
Total Number of Physical Servers 40
Total Number of Virtualized Servers 255
Total Usable Storage Space 325 TB
Device Type Quantity Estimated Replacement Value Comments
Laptops 304 699200
Desktops 121 121000
Printers 27 148,500

Agency Contact Information

Agency Director / Administrator
Holly O'Dell
406-495-5015
Holly.ODell@mt.gov
PO Box 4759, Helena, MT 59604
IT Contact (CIO / IT Manager)
Matt Coy
406-495-5407
matthew.coy@mt.gov
PO Box 4759, Helena, MT 59604
Information Security Manager
Matt Coy
406-495-5407
matthew.coy@mt.gov
PO Box 4759, Helena, MT 59604